Chief Concierge - Sheraton Kota Kinabalu at Marriott International - Sabah

The Chief Concierge is responsible for supporting all aspects of Concierge functions in accordance with hotel standards. This role plays a crucial part in ensuring a unique and memorable stay for guests by coordinating operations and enhancing guest experiences.

The Chief Concierge at Sheraton Kota Kinabalu oversees the daily operations of the concierge team, ensuring exceptional service and guest satisfaction. This position involves collaborating with local businesses and managing guest services to create a welcoming environment.

Key Responsibilities:

• Coordinate day-to-day concierge operations to maintain service quality.
• Assist in guest acknowledgment and service to enhance their experience.
• Establish relationships with local attractions and businesses to provide recommendations.
• Support management in understanding guest needs prior to arrival.
• Set goals for the concierge team to drive performance.
• Provide various guest services such as reservations and transportation arrangements.
• Ensure exceptional customer service throughout the guest's stay.