Chief Concierge - Sheraton Kota Kinabalu – Marriott International
Role Summary
The Chief Concierge is responsible for supporting all aspects of Concierge functions in accordance with hotel standards. This role plays a crucial part in ensuring a unique and memorable stay for guests by coordinating operations and enhancing guest experiences.
Job Description
The Chief Concierge at Sheraton Kota Kinabalu oversees the daily operations of the concierge team, ensuring exceptional service and guest satisfaction. This position involves collaborating with local businesses and managing guest services to create a welcoming environment.
Key Responsibilities:
- Coordinate day-to-day concierge operations to maintain service quality.
- Assist in guest acknowledgment and service to enhance their experience.
- Establish relationships with local attractions and businesses to provide recommendations.
- Support management in understanding guest needs prior to arrival.
- Set goals for the concierge team to drive performance.
- Provide various guest services such as reservations and transportation arrangements.
- Ensure exceptional customer service throughout the guest's stay.
Job Requirements
High school diploma or GED with 2 years experience in guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major is acceptable with no prior work experience required.
Ability to coordinate daily concierge operations while maintaining service quality.
Experience in establishing and maintaining relationships with local attractions and businesses.
Capability to support and lead a concierge team focused on guest satisfaction.
Quick Info
Company
Marriott International
Location
Sabah
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Team Leadership
Relationship Management
Problem Solving
Time Management
Communication
Chief Concierge - Sheraton Kota Kinabalu - Frequently Asked Questions
What is the salary for a Chief Concierge - Sheraton Kota Kinabalu at Marriott International in Sabah?
Marriott International has not disclosed the salary for this role.
Where is this Chief Concierge - Sheraton Kota Kinabalu job located?
This Chief Concierge - Sheraton Kota Kinabalu position is based in Sabah, Malaysia. This role is fully on-site.
What qualifications do I need for this Chief Concierge - Sheraton Kota Kinabalu role?
Marriott International is looking for High school diploma or GED with 2 years experience in guest services, front desk, or related professional area.; 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major is acceptable with no prior work experience required.; Ability to coordinate daily concierge operations while maintaining service quality..
How do I apply for this Chief Concierge - Sheraton Kota Kinabalu job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-02.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.