Claims Analyst (Own Damage) – Zurich Life Insurance Malaysia Berhad
Role Summary
The Claims Analyst (Own Damage) is responsible for handling personal and commercial line claims of moderate complexity. This role involves evaluating and processing motor insurance claims while ensuring compliance with legal standards and delivering exceptional customer service.
Job Description
As a Claims Analyst at Zurich, you will engage in daily tasks that involve evaluating claims and negotiating settlements in a dynamic work environment. You will work closely with various stakeholders to ensure timely resolutions and maintain quality standards.
Key Responsibilities:
- Evaluate and process motor insurance claims.
- Determine liability and analyze policy coverage.
- Negotiate settlements with claimants and service providers.
- Ensure compliance with legal and regulatory standards.
- Maintain accurate records and documentation of claims.
- Provide insights to contribute to profitable growth.
- Manage litigation processes when necessary.
- Deliver exceptional customer service throughout the claims process.
Job Requirements
Bachelor's degree in a relevant field.
2-4 years of experience in claims handling.
Strong analytical and negotiation skills.
Excellent communication and customer service skills.
Knowledge of insurance policies and regulations.
Ability to work independently and as part of a team.
Quick Info
Company
Zurich Life Insurance Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Claims Processing
Negotiation
Analytical Skills
Customer Service
Communication
Legal Compliance
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