Claims Examiner – Zurich Life Insurance Malaysia Berhad
Role Summary
The Claims Examiner is responsible for managing personal and commercial line claims with low to moderate exposure and complexity. This role ensures efficient claims handling while delivering a customer-centric service in a dynamic work environment.
Job Description
In this role, you will handle various claims, documenting files, determining liability, and analyzing policy coverage. You will work closely with customers and stakeholders to negotiate settlements and ensure compliance with legal standards.
Key Responsibilities:
- Document claims files accurately.
- Determine liability for claims.
- Analyze policy coverage to assess claims.
- Negotiate settlements with involved parties.
- Ensure legal compliance in claims processing.
- Maintain high customer service standards.
- Manage multiple claims simultaneously to meet deadlines.
Job Requirements
Diploma or degree in insurance, business, law, or a related field preferred.
Strong analytical and decision-making skills.
High attention to detail and accuracy in documentation.
Effective communication and negotiation abilities.
Customer-centric mindset with empathy and professionalism.
Quick Info
Company
Zurich Life Insurance Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Analytical Skills
Decision-Making
Attention To Detail
Communication
Negotiation
Customer Service
Time Management
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