Client Relations Specialist – The Fame Events Sdn Bhd
Role Summary
The Client Relations Specialist will manage client accounts, ensuring satisfaction through effective communication and problem resolution while collaborating with internal teams to meet client needs and identify growth opportunities.
Job Description
As a Client Relations Specialist, you will be responsible for managing client accounts, ensuring exceptional service delivery, and fostering strong relationships with clients. You will act as the primary point of contact, addressing inquiries and resolving issues promptly. Your role will involve coordinating with internal teams to meet client needs and expectations, as well as gathering feedback to enhance service offerings. Additionally, you will assist in identifying opportunities for upselling and cross-selling services, contributing to overall client satisfaction and retention.
Job Requirements
Bachelor's degree in Business Administration or related field
Proven experience in client relations or customer service
Strong communication and interpersonal skills
Ability to manage multiple accounts and prioritize tasks
Proficient in Microsoft Office Suite
Problem-solving skills and attention to detail
Ability to work independently and as part of a team
Familiarity with CRM software is a plus
Quick Info
Company
The Fame Events Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 4500 - 5500
Skills Required
8 skills
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Required Skills
Client Management
Communication
Problem-Solving
Multitasking
CRM Software
Attention To Detail
Teamwork
Customer Service
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