Client Relations Specialist – The Fame Events Sdn Bhd
Role Summary
The Client Relations Specialist is responsible for managing client accounts and ensuring exceptional service delivery. This role involves fostering strong relationships with clients and coordinating with internal teams to meet client needs and expectations.
Job Description
As a Client Relations Specialist, you will engage with clients daily, addressing inquiries and resolving issues promptly in a dynamic work environment. You will play a crucial role in enhancing client satisfaction and retention through effective communication and service delivery.
Key Responsibilities:
- Manage client accounts and ensure exceptional service delivery.
- Act as the primary point of contact for client inquiries and issues.
- Coordinate with internal teams to meet client needs and expectations.
- Gather client feedback to enhance service offerings.
- Identify opportunities for upselling and cross-selling services.
- Foster strong relationships with clients to ensure satisfaction.
- Maintain accurate records of client interactions and transactions.
Job Requirements
Bachelor's degree in Business Administration or related field.
Proven experience in client relations or customer service.
Strong communication and interpersonal skills.
Ability to manage multiple accounts and prioritize tasks.
Proficient in Microsoft Office Suite.
Quick Info
Company
The Fame Events Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 4500 - 5500
Skills Required
6 skills
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Required Skills
Client Management
Communication
Problem-Solving
Interpersonal Skills
Microsoft Office
Attention To Detail
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