Collections Specialist – Allnex Asia Gbs Sdn. Bhd.

The Collections Specialist is responsible for managing customer accounts and ensuring timely follow-up on inquiries, requests, or complaints. This role plays a crucial part in maintaining customer satisfaction and optimizing collection processes within the organization.

In this role, the Collections Specialist will engage with customers daily, addressing their inquiries and providing updates on account statuses. The position requires meticulous attention to detail and effective communication to ensure smooth operations within the collections team.

Key Responsibilities:

• Manage customer accounts by following up on inquiries and requests.
• Perform reconciliations of customer accounts to ensure accuracy.
• Maintain customer contact information and activity notes in ERP systems.
• Report on collection activity and account status regularly.
• Update account status records and document collection efforts.
• Suggest process improvements within the Collections processes.
• Support audit requests and provide necessary documentation.
• Escalate issues to management when necessary.