Collections Specialist – Allnex Asia Gbs Sdn. Bhd.

The Collections Specialist manages customer accounts by addressing inquiries, requests, and complaints while keeping customers informed about progress. The role includes performing account reconciliations, maintaining records in ERP systems, reporting on collection activities, and supporting audit requests. The specialist also suggests improvements to collections processes and escalates issues when needed.

The Collections Specialist is responsible for managing customer accounts by following up on inquiries, requests, or complaints and keeping customers updated on progress. The role involves performing reconciliations of customer accounts, maintaining customer contact information and activity notes in ERP systems, and reporting on collection activity and status. The specialist also updates account status records and collection efforts, suggests process improvements within Collections processes, supports audit requests, and escalates issues when necessary.