Concierge Supervisor - Sheraton Kota Kinabalu at Marriott International - Sabah

The Concierge Supervisor is responsible for overseeing guest check-ins and ensuring a seamless experience for all guests. This role plays a crucial part in maintaining high service standards and training staff in a dynamic hospitality environment.

The Concierge Supervisor at Sheraton Kota Kinabalu manages daily operations related to guest services, ensuring that all guest interactions are handled with professionalism and efficiency. This position requires a proactive approach to guest requests and a commitment to upholding the hotel's quality standards.

Key Responsibilities:

• Process guest check-ins and verify guest identity and payments.
• Assign rooms and issue room keys to guests.
• Maintain accurate guest accounts and handle payment transactions.
• Prepare reports related to guest services and operations.
• Accommodate and follow up on guest requests to ensure satisfaction.
• Assist in training and motivating employees to enhance service quality.
• Maintain a professional work environment and ensure adherence to company policies.