Concierge Supervisor – Marriott International
Marriott International
Hospitality
Role Summary
The Concierge Supervisor at Sheraton Kota Kinabalu leads a team responsible for guest check-ins, room assignments, and managing guest accounts. The role involves ensuring guest requests are accommodated, overseeing payment transactions, preparing reports, and maintaining adherence to company policies and quality standards.
Job Description
The Concierge Supervisor at Sheraton Kota Kinabalu is responsible for processing guest check-ins, verifying guest identity and payments, assigning rooms, and issuing room keys. This role includes maintaining accurate guest accounts, handling payment transactions, preparing reports, and ensuring guest requests are accommodated and followed up. The supervisor also assists in training and motivating employees, maintains a professional work environment, and ensures adherence to company policies and quality standards.
Job Requirements
High school diploma or G.E.D. equivalent is required.
At least 1 year of related work experience is required.
At least 1 year of supervisory experience is required.
Must be able to handle customer service and guest interactions professionally.
Must have the ability to follow company policies and procedures.
Must be capable of maintaining confidentiality and protecting company assets.
Must be able to communicate clearly and professionally both verbally and in writing.
Ability to perform physical tasks such as standing, sitting, walking for extended periods, and moving objects up to 10 pounds.
Quick Info
Company
Marriott International
Location
Sabah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Guest Relations
Supervisory Skills
Payment Processing
Report Preparation
Employee Training
Communication Skills
Confidentiality Management
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