Concierge Supervisor – Marriott International
Role Summary
The Concierge Supervisor is responsible for overseeing guest check-ins and ensuring a seamless experience for all guests. This role plays a crucial part in maintaining high service standards and training staff in a dynamic hospitality environment.
Job Description
The Concierge Supervisor at Sheraton Kota Kinabalu manages daily operations related to guest services, ensuring that all guest interactions are handled with professionalism and efficiency. This position requires a proactive approach to guest requests and a commitment to upholding the hotel's quality standards.
Key Responsibilities:
- Process guest check-ins and verify guest identity and payments.
- Assign rooms and issue room keys to guests.
- Maintain accurate guest accounts and handle payment transactions.
- Prepare reports related to guest services and operations.
- Accommodate and follow up on guest requests to ensure satisfaction.
- Assist in training and motivating employees to enhance service quality.
- Maintain a professional work environment and ensure adherence to company policies.
Job Requirements
High school diploma or G.E.D. equivalent is required.
At least 1 year of related work experience is required.
At least 1 year of supervisory experience is required.
Must be able to handle customer service and guest interactions professionally.
Must have the ability to follow company policies and procedures.
Must be capable of maintaining confidentiality and protecting company assets.
Must be able to communicate clearly and professionally both verbally and in writing.
Quick Info
Company
Marriott International
Location
Sabah
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Team Leadership
Communication
Problem Solving
Time Management
Attention To Detail
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances