Content Moderator (1 – Shopee
Role Summary
The Content Moderator is responsible for leading a team of agents to ensure compliance with policies and manage caseloads. This role plays a crucial part in maintaining the integrity of content on the platform while collaborating with various teams to address counterfeit-related inquiries.
Job Description
In this role, you will oversee daily operations, guiding your team in managing content moderation tasks and ensuring adherence to company policies. You will work in a dynamic environment that requires strong analytical skills and effective communication with various stakeholders.
Key Responsibilities:
- Lead a team of agents in managing content moderation caseloads.
- Ensure compliance with company policies and procedures.
- Handle inquiries related to counterfeit content and coordinate with legal teams.
- Oversee the appeals process for content moderation decisions.
- Monitor team performance and implement improvements in workflows.
- Maintain accurate documentation for audits and compliance checks.
- Collaborate with cross-functional teams to enhance content management strategies.
Job Requirements
Fresh graduates are welcomed to apply.
Strong analytical and problem-solving skills with attention to detail.
Ability to manage multiple tasks efficiently while ensuring compliance.
Excellent communication skills for collaboration.
Experience in content management or policy enforcement is a plus.
Strong logical thinking and problem-solving skills.
Good team player with a positive attitude.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Analytical Skills
Problem-Solving
Communication
Team Leadership
Content Management
Attention To Detail
Microsoft Excel
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