Creator Support Specialist, Customer Support at TikTok - Kuala Lumpur
Role Summary
As a Creator Support Specialist, you will play a vital role in delivering exceptional support to TikTok creators, ensuring a seamless experience as they engage with the platform. Your focus will be on providing personalized assistance and addressing safety concerns.
Job Description
The Creator Support Team at TikTok is dedicated to empowering creators globally, ensuring they feel safe, supported, and valued. As a Creator Support Specialist, you will provide personalized support to creators, managing inquiries and issues while guiding them through platform features. Your role will involve addressing safety-related concerns and collaborating with cross-functional teams to deliver effective solutions, all while maintaining TikTok’s high standards of service.
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Job Requirements
Professional working proficiency in English, both written and spoken
Minimum 1 year of experience in a user support or customer service role
Experience providing exceptional customer service through email and other written channels
Strong multitasking and time-management skills
Strong written communication and decision-making skills
Proficiency with computers and CRM software
Willing and able to work a permanent night shift from 10:00 PM to 7:00 AM
Creator Support Specialist, Customer Support - Frequently Asked Questions
What is the salary for a Creator Support Specialist, Customer Support at TikTok in Kuala Lumpur?
TikTok has not disclosed the salary for this role. Creator Support Specialist, Customer Support positions in Kuala Lumpur typically pay RM2,300–RM6,000 per month, based on the 9 comparable vacancies currently listed on SuperJobs.
Where is this Creator Support Specialist, Customer Support job located?
This Creator Support Specialist, Customer Support position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Creator Support Specialist, Customer Support role?
TikTok is looking for Professional working proficiency in English, both written and spoken; Minimum 1 year of experience in a user support or customer service role; Experience providing exceptional customer service through email and other written channels.
How do I apply for this Creator Support Specialist, Customer Support job at TikTok?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
TikTok
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Creator Support Specialist, Customer Support Salary at TikTok
TikTok has not disclosed the salary for this role. Creator Support Specialist, Customer Support positions in Kuala Lumpur typically pay RM2,300–RM6,000 per month, based on the 9 comparable vacancies currently listed on SuperJobs.
How to Apply for This Creator Support Specialist, Customer Support Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TikTok asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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