Customer Advisor (English Speaker) – Agensi Pekerjaan Right Recruit
Role Summary
The Customer Advisor (English Speaker) is responsible for providing professional responses to inbound calls and managing customer service interactions. This role impacts various industries, ensuring high levels of customer satisfaction through effective communication.
Job Description
In this role, you will engage with customers daily, addressing their inquiries and resolving issues across multiple sectors. You will work in a dynamic environment that values customer service excellence.
Key Responsibilities:
- Provide professional responses to inbound calls.
- Manage customer service interactions across various industries.
- Analyze and resolve customer tickets efficiently.
- Troubleshoot issues using provided knowledge bases.
- Escalate priority issues as per client specifications.
- Ensure high levels of customer satisfaction through effective communication.
- Collaborate with team members to improve service delivery.
Job Requirements
Minimum possession of SPM with 5 years relevant experience or Diploma with 2 years relevant experience or Degree with fresh graduate status.
Ability to speak and write well in English and Bahasa Malaysia.
Customer service experience from BPO or call center is preferable.
Ability to start work immediately.
Ability to work on 24 hours rotating shifts.
Quick Info
Company
Agensi Pekerjaan Right Recruit
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Team Collaboration
Adaptability
Attention To Detail
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