CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE at KPJ Healthcare - Selangor

The Customer Care Intern is responsible for providing exceptional service to patients and visitors. This role involves assisting with inquiries and ensuring a welcoming environment in the reception area.

As a Customer Care Intern, you will engage with patients and visitors daily, ensuring their needs are met and providing guidance to appropriate services. You will work in a dynamic healthcare environment, collaborating with various departments to enhance the patient experience.

Key Responsibilities:

• Greet patients and visitors warmly and professionally.
• Respond to inquiries and provide accurate information.
• Maintain a clean and organized reception area.
• Assist patients with mobility needs and ensure their comfort.
• Prepare facilities for lobby events and activities.
• Guide customers to the appropriate services and departments.
• Communicate effectively with internal departments regarding patient needs.
• Perform additional tasks as assigned by your supervisor.