Customer Care Intern – KPJ Healthcare

The Customer Care Intern is responsible for assisting patients and customers to ensure their needs are met with confidentiality and professionalism. This role involves close collaboration with both clinical and non-clinical staff to facilitate effective communication and service delivery.

As a Customer Care Intern, you will engage with patients and customers daily, providing support and information in a professional environment. You will play a key role in promoting patient safety and ensuring compliance with health regulations.

Key Responsibilities:

• Greet and assist patients and customers with inquiries.
• Maintain confidentiality of personal and medical information.
• Collaborate with staff for effective service delivery.
• Report equipment malfunctions to the Head of Service.
• Provide personalized service through various communication channels.
• Comply with occupational safety and health regulations.
• Participate in policy compliance and improvement measures.
• Review and adopt data protection policies.