Customer Care Manager – Paramount Property Development Sdn Bhd
Role Summary
The Customer Care Manager is responsible for overseeing the handover of properties to buyers. This role plays a crucial part in ensuring customer satisfaction and maintaining high service quality throughout the property handover process.
Job Description
In this role, the Customer Care Manager will engage in daily interactions with buyers, addressing their inquiries and ensuring a smooth transition during the property handover. The work environment is dynamic, requiring collaboration with various teams to enhance service delivery. Key Responsibilities: - Oversee the handover process of properties to buyers. - Ensure all documentation aligns with Sale and Purchase Agreements. - Lead quality handover processes to meet customer expectations. - Address customer inquiries and resolve complaints effectively. - Monitor defect rectification and ensure timely resolutions. - Prepare reports on defect statuses for management review. - Coordinate inspections and collaborate with teams to improve service quality.
Job Requirements
Proven experience in customer care or property management.
Strong problem-solving and coordination skills.
Ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills.
Familiarity with Sale and Purchase Agreements.
Experience in defect management and rectification processes.
Proficient in report preparation and documentation.
Quick Info
Company
Paramount Property Development Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Project Management
Communication
Interpersonal Skills
Documentation
Defect Management
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