Customer Care Manager at Paramount Property Development Sdn Bhd - Selangor

The Customer Care Manager is responsible for overseeing the handover of properties to buyers. This role plays a crucial part in ensuring customer satisfaction and maintaining high service quality throughout the property handover process.

In this role, the Customer Care Manager will engage in daily interactions with buyers, addressing their inquiries and ensuring a smooth transition during the property handover. The work environment is dynamic, requiring collaboration with various teams to enhance service delivery.

Key Responsibilities:

• Oversee the handover process of properties to buyers.
• Ensure all documentation aligns with Sale and Purchase Agreements.
• Lead quality handover processes to meet customer expectations.
• Address customer inquiries and resolve complaints effectively.
• Monitor defect rectification and ensure timely resolutions.
• Prepare reports on defect statuses for management review.
• Coordinate inspections and collaborate with teams to improve service quality.