Role Summary
This role manages customer inquiries and complaints at AIA's Sandakan center while identifying sales opportunities. It requires a customer-centric approach to support AIA's mission of promoting healthier lives through professional service delivery.
Job Description
You will provide essential services to customers, agents, and business partners regarding sales promotions, billing, and service requests. The role involves identifying upselling opportunities, resolving complex complaints, and recommending programs to improve customer experience. You will collaborate with marketing for surveys and may deliver technical training. This position is vital for maintaining AIA’s reputation for excellence and supporting their mission of promoting healthier lifestyles through professional and efficient service delivery.
Job Requirements
Diploma or Degree in any discipline; open to non-degree holders with relevant experience.
Minimum of one year of experience in customer service or call center environments preferred.
Strong verbal and written communication skills with a professional demeanor.
Demonstrated ability to handle and manage customer complaints effectively.
High integrity, strong work ethic, and a collaborative team-player mentality.
Detail-oriented with strong analytical and decision-making abilities.
Willingness to work a flexible schedule and occasional overtime when required.
Fresh graduates are encouraged to apply for this career opportunity.
Quick Info
Company
—
Location
Sabah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Sales Support
Billing Inquiry Resolution
Complaint Management
Upselling
Analytical Thinking
Communication Skills
Technical Training
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