Customer Centres, Analyst (Sandakan) at AIA Malaysia (Insurance) - Sabah
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Customer Centres, Analyst is responsible for providing essential services to customers, agents, and business partners. This role is crucial for maintaining AIA’s reputation for excellence and supporting their mission of promoting healthier lifestyles through professional and efficient service delivery.
Job Description
In this role, you will engage with customers daily, addressing their inquiries related to sales promotions, billing, and service requests. You will also identify upselling opportunities and resolve complex complaints while collaborating with marketing for surveys.
Key Responsibilities:
- Provide essential services to customers, agents, and business partners regarding sales promotions, billing, and service requests.
- Identify upselling opportunities to enhance customer satisfaction and revenue.
- Resolve complex customer complaints effectively and professionally.
- Recommend programs to improve customer experience and service delivery.
- Collaborate with marketing teams to conduct surveys and gather customer feedback.
- Deliver technical training to customers and staff as needed.
- Maintain accurate records of customer interactions and transactions.
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Job Requirements
Diploma or Degree in any discipline; open to non-degree holders with relevant experience.
Minimum of one year of experience in customer service or call center environments preferred.
Strong verbal and written communication skills with a professional demeanor.
Demonstrated ability to handle and manage customer complaints effectively.
High integrity, strong work ethic, and a collaborative team-player mentality.
Detail-oriented with strong analytical and decision-making abilities.
Willingness to work a flexible schedule and occasional overtime when required.
Fresh graduates are encouraged to apply for this career opportunity.
Customer Centres, Analyst (Sandakan) - Frequently Asked Questions
What is the salary for a Customer Centres, Analyst (Sandakan) at AIA Malaysia (Insurance) in Sabah?
AIA Malaysia (Insurance) has not disclosed the salary for this role.
Where is this Customer Centres, Analyst (Sandakan) job located?
This Customer Centres, Analyst (Sandakan) position is based in Sabah, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Centres, Analyst (Sandakan) role?
AIA Malaysia (Insurance) is looking for Diploma or Degree in any discipline; open to non-degree holders with relevant experience.; Minimum of one year of experience in customer service or call center environments preferred.; Strong verbal and written communication skills with a professional demeanor..
How do I apply for this Customer Centres, Analyst (Sandakan) job at AIA Malaysia (Insurance)?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
AIA Malaysia (Insurance)
Location
Sabah
Salary
Undisclosed
Incentive / Bonus
Performance-based incentives and participation in the AIA Vitality program.
Skills Required
6 skills
Required Skills
Customer Centres, Analyst (Sandakan) Salary at AIA Malaysia (Insurance)
AIA Malaysia (Insurance) has not disclosed the salary for this role.
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