Customer Service Advisor/Customer Service Associate at Junique Model Management Sdn Bhd - Selangor

The Customer Service Advisor is responsible for providing exceptional customer support and managing customer interactions. This role plays a crucial part in enhancing customer satisfaction and supporting sales conversions within Junique Model Management.

In this role, you will engage with customers daily, addressing their inquiries and ensuring a positive experience. You will work in a dynamic environment that emphasizes collaboration with sales and operations teams.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or messaging platforms.
• Listen actively, handle complaints efficiently, and ensure customer satisfaction by providing effective solutions.
• Guide potential clients to purchase products and convert them to long-term clients.
• Maintain accurate records of customer interactions, transactions, and order details.
• Support operations by ensuring a clean, organized work environment.
• Assist in processing payments, transactions, and settlements accurately.
• Work closely with the sales and operations teams to enhance the overall customer experience.