Customer Service Advisor/Customer Service Associate – Junique Model Management Sdn Bhd
Junique Model Management Sdn Bhd
Media and Marketing
Role Summary
This role at Junique Model Management involves providing customer support and managing interactions to enhance customer experience. The position supports marketing projects focused on short-form video content and requires collaboration with sales and operations teams.
Job Description
The role involves providing customer support and managing customer interactions for Junique Model Management, a company specializing in curated marketing plans and short-form video content creation. The position includes handling inquiries, managing customer experience, supporting sales conversions, maintaining records, assisting with operational tasks, processing financial transactions, and collaborating with sales and operations teams.
Job Requirements
Respond promptly and professionally to customer inquiries via phone, email or messaging platforms.
Listen actively, handle complaints efficiently, and ensure customer satisfaction by providing effective solutions.
Guide potential clients to purchase products and convert them to long term clients.
Maintain accurate records of customer interactions, transactions, and order details.
Support operations by ensuring a clean, organized work environment.
Assist in processing payments, transactions, and settlements accurately.
Work closely with the sales and operations teams to enhance the overall customer experience.
Provide good customer service by understanding customer's feelings and expectations on products they plan to purchase.
Able to work independently and obtain sales through cold calling methods.
Strong communication skills, self-motivated, and comfortable using various social media platforms for outreach.
Fluent in English written and spoken.
Proficiency in Mandarin is preferred.
No experience required. Training is provided.
Quick Info
Company
Junique Model Management Sdn Bhd
Location
Selangor
Salary
MYR 2100 - 3000
Skills Required
10 skills
Click to submit your application
Required Skills
Customer Service
Telemarketing
Cold Calling
Customer Relationship Management
Customer Support
Customer Data Management
Open Mindset
Team Oriented
Team Management
Management Training And Development
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances