Customer Service Advisor/Customer Service Associate – Junique Model Management Sdn Bhd
Role Summary
The Customer Service Advisor is responsible for providing exceptional customer support and managing customer interactions. This role plays a crucial part in enhancing customer satisfaction and supporting sales conversions within Junique Model Management.
Job Description
In this role, you will engage with customers daily, addressing their inquiries and ensuring a positive experience. You will work in a dynamic environment that emphasizes collaboration with sales and operations teams.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or messaging platforms.
- Listen actively, handle complaints efficiently, and ensure customer satisfaction by providing effective solutions.
- Guide potential clients to purchase products and convert them to long-term clients.
- Maintain accurate records of customer interactions, transactions, and order details.
- Support operations by ensuring a clean, organized work environment.
- Assist in processing payments, transactions, and settlements accurately.
- Work closely with the sales and operations teams to enhance the overall customer experience.
Job Requirements
Fluent in English, both written and spoken.
Strong communication skills.
Self-motivated and able to work independently.
Proficiency in using various social media platforms for outreach.
Experience in customer service or sales is preferred.
Quick Info
Company
Junique Model Management Sdn Bhd
Location
Selangor
Salary
MYR 2100 - 3000
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Sales
Record Keeping
Team Collaboration
Social Media Proficiency
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