Customer Service Analyst (Mandarin Speaker) – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The Customer Service Analyst (Mandarin Speaker) role involves providing support to partners throughout their lifecycle, addressing inquiries and resolving issues via multiple communication channels. The position requires effective communication in both Mandarin and English to assist partners with various aspects such as program benefits and portal access.
Job Description
The Customer Service Analyst (Mandarin Speaker) provides high touch support to partners throughout their lifecycle, from onboarding to ongoing assistance, as part of the Partner Advantage program. This role involves responding to partner inquiries via email, video, and other channels, ensuring timely and professional support related to portal access, program benefits, incentives, contracts, policies, and related partner resources. The analyst collaborates with Partner Managers, internal teams, and follows established communication procedures to resolve issues and improve partner experience.
Job Requirements
Excellent communication skills in Mandarin and English.
Ability to provide professional and timely responses to partner inquiries.
Experience in liaising with cross-functional departments.
Capability to troubleshoot issues independently.
Ability to follow communication procedures, guidelines, and policies.
Willingness to develop deep knowledge of company products.
Ability to handle challenging or escalated partner requests.
Capacity to work towards meeting or exceeding customer service targets.
Strong decision-making skills based on documented standard operating procedures.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Mandarin Language Proficiency
Bilingual Communication
Cross-Functional Collaboration
Issue Troubleshooting
Policy And Procedure Compliance
Decision Making
Customer Support Management
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