Customer Service Analyst (Mandarin Speaker) – Accenture Malaysia
Role Summary
The Customer Service Analyst (Mandarin Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role plays a crucial part in enhancing partner experience by ensuring timely and professional assistance across various communication channels.
Job Description
In this role, you will engage with partners daily, addressing their inquiries and providing support related to program benefits and resources. You will collaborate with internal teams to resolve issues and improve the overall partner experience.
Key Responsibilities:
- Respond to partner inquiries via email, video, and other channels.
- Ensure timely and professional support related to portal access and program benefits.
- Collaborate with Partner Managers and internal teams to resolve issues.
- Follow established communication procedures to enhance partner experience.
- Troubleshoot issues independently and provide effective solutions.
- Handle challenging or escalated partner requests with professionalism.
- Work towards meeting or exceeding customer service targets.
Job Requirements
Excellent communication skills in Mandarin and English.
Experience in liaising with cross-functional departments.
Willingness to develop deep knowledge of company products.
Strong decision-making skills based on documented standard operating procedures.
Ability to follow communication procedures, guidelines, and policies.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Collaboration
Decision Making
Time Management
Attention To Detail
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