Customer Service Analyst (Mandarin Speaker) at Accenture Malaysia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Customer Service Analyst (Mandarin Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role plays a crucial part in enhancing partner experience by ensuring timely and professional assistance across various communication channels.
Job Description
In this role, you will engage with partners daily, addressing their inquiries and providing support related to program benefits and resources. You will collaborate with internal teams to resolve issues and improve the overall partner experience.
Key Responsibilities:
- Respond to partner inquiries via email, video, and other channels.
- Ensure timely and professional support related to portal access and program benefits.
- Collaborate with Partner Managers and internal teams to resolve issues.
- Follow established communication procedures to enhance partner experience.
- Troubleshoot issues independently and provide effective solutions.
- Handle challenging or escalated partner requests with professionalism.
- Work towards meeting or exceeding customer service targets.
Job Requirements
Excellent communication skills in Mandarin and English.
Experience in liaising with cross-functional departments.
Willingness to develop deep knowledge of company products.
Strong decision-making skills based on documented standard operating procedures.
Ability to follow communication procedures, guidelines, and policies.
Customer Service Analyst (Mandarin Speaker) - Frequently Asked Questions
What is the salary for a Customer Service Analyst (Mandarin Speaker) at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Customer Service Analyst (Mandarin Speaker) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service Analyst (Mandarin Speaker) job located?
This Customer Service Analyst (Mandarin Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Analyst (Mandarin Speaker) role?
Accenture Malaysia is looking for Excellent communication skills in Mandarin and English.; Experience in liaising with cross-functional departments.; Willingness to develop deep knowledge of company products..
How do I apply for this Customer Service Analyst (Mandarin Speaker) job at Accenture Malaysia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Customer Service Analyst (Mandarin Speaker) Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. Customer Service Analyst (Mandarin Speaker) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
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