Salesforce Senior Analyst at Accenture Malaysia - Kuala Lumpur

The Salesforce Senior Analyst is responsible for analyzing business requirements and translating them into Salesforce solutions. This role plays a critical part in enhancing the efficiency of Sales Cloud and Service Cloud functionalities within the organization.

In this position, the Salesforce Senior Analyst will engage in day-to-day activities that involve configuring Salesforce applications and collaborating with various teams to ensure optimal performance. The work environment is dynamic, requiring adaptability and a strong focus on delivering high-quality solutions.

Key Responsibilities:

• Analyze business requirements and translate them into Salesforce solutions.
• Configure Salesforce objects, profiles, roles, reports, and workflows.
• Ensure data security and integrity within Salesforce applications.
• Manage business process automation using Workflow Rules, Process Builder, and Flows.
• Conduct detailed design discussions and support application configuration.
• Collaborate with development teams to identify technical solutions.
• Assist with User Acceptance Testing (UAT).
• Create custom reports and dashboards in Salesforce.
• Train end-users and troubleshoot issues throughout the project lifecycle.