Salesforce Senior Analyst – Accenture Malaysia
Accenture Malaysia
Technology-Software
Role Summary
The Salesforce Senior Analyst role involves analyzing business requirements and translating them into Salesforce solutions, primarily focusing on Sales Cloud and Service Cloud. The position includes configuring various Salesforce components and supporting business process automation while ensuring data security and integrity.
Job Description
The Salesforce Senior Analyst is responsible for analyzing business requirements and translating them into Salesforce solutions, with a focus on Sales Cloud and Service Cloud. The role includes configuring Salesforce objects, profiles, roles, reports, and workflows while ensuring data security and integrity. The analyst supports application configuration, manages business process automation using Workflow Rules, Process Builder, and Flows, and works closely with the development team to identify technical solutions and assist with UAT. Additional duties include conducting detailed design discussions, setting up users and roles, creating custom reports and dashboards, training end-users, and troubleshooting issues as they arise throughout the project lifecycle.
Job Requirements
Experience with Salesforce Sales Cloud and Service Cloud.
Ability to configure Salesforce objects, profiles, roles, reports, and workflows.
Knowledge of data security and integrity practices within Salesforce.
Experience managing business process automation using Workflow Rules, Process Builder, and Flows.
Ability to conduct detailed design discussions and support application configuration.
Experience collaborating with development teams and assisting with User Acceptance Testing.
Ability to create custom reports and dashboards in Salesforce.
Strong troubleshooting skills and ability to train end-users.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Configuration
Business Process Automation
Workflow Rules
Process Builder
User Acceptance Testing (UAT)
Troubleshooting
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