Customer Service Assistant – BERJAYA LAND BHD
Role Summary
The Customer Service Assistant is responsible for providing information and assistance to customers. This role involves resolving customer issues and ensuring a positive experience while collaborating with teams and supporting mall events.
Job Description
As a Customer Service Assistant, you will engage with customers daily, addressing their inquiries and providing necessary support in a dynamic retail environment. You will work closely with various teams to handle complex requests and contribute to the success of promotional events.
Key Responsibilities: - Provide information to customers by understanding their requests. - Answer customer questions and offer assistance. - Resolve customer issues to ensure a positive experience. - Collaborate with teams for complex requests. - Support mall events and promotions. - Perform ad hoc tasks as assigned by your superior.
Job Requirements
Possess minimum SPM/Advanced/Diploma in Business Studies or equivalent.
Minimum 1-2 years of working experience in a related field.
Good command of English and Bahasa Malaysia in both verbal and written forms.
Strong skills in informing others and verbal communication.
Ability to resolve conflicts and listen effectively.
Quick Info
Company
BERJAYA LAND BHD
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Conflict Resolution
Multi-Tasking
Problem Solving
Team Collaboration
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