Customer Service Assistant – BERJAYA LAND BHD
Role Summary
The Customer Service Assistant role involves addressing customer inquiries, resolving issues, and providing product information while requiring effective communication and problem-solving skills to enhance the customer experience.
Job Description
As a Customer Service Assistant, you will provide information to customers by understanding their requests, answering questions, and offering assistance. Your role includes resolving customer issues to ensure a positive experience, collaborating with teams for complex requests, and supporting mall events and promotions. You will also perform ad hoc tasks as assigned by your superior.
Job Requirements
Possess minimum SPM/Advanced/Diploma in Business Studies or equivalent.
Minimum 1-2 years of working experience in a related field.
Good command of English and Bahasa Malaysia in both verbal and written forms.
Strong skills in informing others and verbal communication.
Ability to resolve conflicts and listen effectively.
Proficient in multi-tasking and customer service.
General math skills and a focus on quality improvement.
Quick Info
Company
BERJAYA LAND BHD
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Informing Others
Verbal Communication
Resolving Conflict
Listening
Multi-Tasking
Customer Service
Problem Solving
Quality Focus
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