Customer Service Associate – Sutera mobile

The Customer Service Associate is responsible for providing exceptional customer service and engaging in promotional activities within the telecommunications sector. This role significantly impacts customer satisfaction and brand loyalty while working with well-known brands such as Celcom, Hotlink, and Redone.

In this role, you will engage with customers daily, addressing their inquiries and promoting various telecommunications services. You will work in a dynamic environment that encourages teamwork and proactive sales efforts.

Key Responsibilities:

• Provide excellent customer service to clients.
• Engage in promotional activities to boost sales.
• Address customer inquiries and resolve issues promptly.
• Collaborate with team members to achieve sales targets.
• Maintain up-to-date knowledge of telecommunications products and services.
• Follow company policies and procedures diligently.
• Participate in training sessions to enhance skills and knowledge.