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About Us
Sutera Mobile was established with the aim of making mobile telecommunications solutions accessible to all Malaysians. Since its inception, the company has evolved into a reputable mobile service provider, dedicated to delivering reliable communication services that meet the diverse needs of both individual consumers and businesses across the country. Through its commitment to customer satisfaction, Sutera Mobile has introduced a variety of mobile plans and services that cater to a wide range of users, ensuring that everyone can stay connected.
As a recognized player in the telecommunications industry, Sutera Mobile focuses on enhancing communication accessibility for all Malaysians. The company continuously adapts to the changing landscape of mobile technology, striving to provide innovative solutions that empower customers. By prioritizing customer needs and preferences, Sutera Mobile aims to create a positive impact on the lives of its users, fostering a sense of community and connection.
What We Do
Sutera Mobile specializes in delivering a comprehensive range of mobile telecommunications services designed to enhance communication for all Malaysians.
Core Services:
1) Mobile Plans – A variety of affordable and flexible mobile plans tailored to different user needs.
2) Data Services – High-speed internet access and data packages for seamless connectivity.
3) Customer Support – Dedicated customer service teams providing assistance and resolving inquiries.
4) Value-Added Services – Additional features such as international calling, roaming services, and mobile applications.
5) Business Solutions – Customized communication solutions for small and medium enterprises to enhance operational efficiency.
Notable Projects & Initiatives:
- Launch of innovative mobile plans catering to diverse customer segments.
- Implementation of customer feedback mechanisms to improve service offerings.
- Community engagement initiatives aimed at promoting digital literacy and connectivity.
Company Culture
At Sutera Mobile, the company culture is centered around exceptional customer service, teamwork, and adaptability to the rapidly evolving telecommunications industry. Employees are encouraged to work collaboratively, share ideas, and innovate to meet the dynamic needs of customers effectively.
What It’s Like to Work Here:
1) Customer-Centric Approach – Every team member is dedicated to ensuring customer satisfaction and enhancing the user experience.
2) Collaborative Environment – Teamwork is emphasized, with open communication and support among colleagues.
3) Responsive Culture – Employees are encouraged to stay informed about industry trends and customer preferences to adapt services accordingly.
4) Growth Opportunities – The company provides training and development programs to help employees advance their skills and careers.
5) Inclusive Atmosphere – A diverse workforce that values different perspectives and backgrounds.
Workplace Environment:
The workplace at Sutera Mobile is designed to foster collaboration and creativity, featuring open spaces that encourage teamwork and communication. Regular team-building activities and training sessions help strengthen relationships among employees and promote a positive work atmosphere.
Core Values:
- Commitment to customer satisfaction
- Teamwork and collaboration
- Innovation and adaptability
- Integrity and transparency
- Community engagement and support
This culture empowers Sutera Mobile to remain responsive to customer needs while continuously striving to improve its services and offerings.
Why Join Us?
Money & Compensation: EPF, SOCSO, and EIS Contributions
The company provides contributions to Employee Provident Fund (EPF), Social Security Organisation (SOCSO), and Employment Insurance System (EIS).
Leave / Time Off: Paid Annual Leave
Employees are entitled to paid time off for annual leave to rest and recharge.
Health & Insurance: Healthcare and Medical Benefits
Comprehensive healthcare and medical benefits are provided to employees.
Money & Compensation: Staff Discounts
Employees can enjoy discounts available exclusively to staff members.
Location & Amenities
Sdn Bhd No. 2, Jalan Sutera Merah 2, Taman Sutera 81200 Johor Bahru, Johor Malaysia. Tel No.: +607-289 9009 Fax No.: +607-289 9119 Email: pdpa@tanahsutera.com
Available Roles(4)
Internship Customer Service Representative
The Internship Customer Service Representative is responsible for providing exceptional telecom customer service and promoting various brands. This role involves working in a dynamic environment where effective communication and teamwork are essential for success.
Customer Service Advisor/Customer Service Associate
The Customer Service Advisor is responsible for providing exceptional customer service in the telecommunications sector. This role involves engaging with customers and promoting various brands, contributing to a positive customer experience.
Customer Service Associate
The Customer Service Associate is responsible for providing exceptional customer service and engaging in promotional activities within the telecommunications sector. This role significantly impacts customer satisfaction and brand loyalty while working with well-known brands such as Celcom, Hotlink, and Redone.
Customer Service Associate
The Customer Service Associate is responsible for providing exceptional customer service and promotional support for telecom companies. This role involves engaging with customers, promoting services, and contributing to a dynamic team environment.