Customer Service Advisor/Customer Service Associate at Sutera mobile - Kuala Lumpur

The Customer Service Advisor is responsible for providing exceptional customer service in the telecommunications sector. This role involves engaging with customers and promoting various brands, contributing to a positive customer experience.

In this position, you will handle customer inquiries and promotional activities for well-known telecommunications brands such as Celcom, Hotlink, and RedOne. You will work in a dynamic environment that emphasizes teamwork and effective communication.

Key Responsibilities:

• Assist customers with inquiries and provide solutions to their issues.
• Promote telecommunications products and services to enhance customer engagement.
• Collaborate with team members to achieve sales targets and improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Participate in training sessions to improve product knowledge and customer service skills.
• Adhere to company policies and procedures to ensure compliance and quality service.