Customer Service Executive – Yu Home Solutions Sdn Bhd
Role Summary
The Customer Service Executive is responsible for handling customer inquiries through various channels such as phone, email, and live chat. This role requires effective communication skills and the ability to work in a dynamic environment to ensure high customer satisfaction.
Job Description
As a Customer Service Executive, you will engage with customers daily, providing accurate information and resolving their issues promptly and efficiently. You will work in a fast-paced environment that emphasizes teamwork and individual contributions.
Key Responsibilities:
- Manage customer inquiries through phone, email, and live chat.
- Provide accurate information to customers regarding products and services.
- Resolve customer issues quickly and efficiently.
- Maintain a high level of customer satisfaction.
- Collaborate with team members to improve service delivery.
- Document customer interactions and feedback.
- Stay updated on company products and services.
Job Requirements
Diploma holder or equivalent qualification.
Good communication skills in Malay and English.
Experience in customer service is an advantage.
Ability to work under pressure and meet deadlines.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Knowledge of company products and services is a plus.
Quick Info
Company
Yu Home Solutions Sdn Bhd
Location
Johor
Salary
MYR 2500 - 4500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Time Management
Adaptability
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