Customer Support Specialist at Yu Home Solutions Sdn Bhd - Johor

The Customer Support Specialist is responsible for handling customer inquiries through various communication channels such as phone, email, and live chat. This role requires effective communication skills and the ability to work in a fast-paced environment to ensure high customer satisfaction and support the company's customer service initiatives.

As a Customer Support Specialist, you will be tasked with addressing customer inquiries and resolving issues efficiently. You will interact with other teams to ensure a seamless customer experience and contribute to the overall service quality of the company.

Key Responsibilities:

• Manage customer inquiries through phone, email, and live chat.
• Provide accurate information to customers regarding products and services.
• Resolve customer issues promptly and effectively.
• Collaborate with other teams to enhance customer satisfaction.
• Maintain detailed records of customer interactions.
• Identify and escalate complex issues to the appropriate departments.
• Support customer service initiatives and projects.