Customer Support Specialist – Yu Home Solutions Sdn Bhd
Role Summary
The Customer Support Specialist is responsible for handling customer inquiries through various communication channels such as phone, email, and live chat. This role requires effective communication skills and the ability to work in a fast-paced environment to ensure high customer satisfaction and support the company's customer service initiatives.
Job Description
As a Customer Support Specialist, you will be tasked with addressing customer inquiries and resolving issues efficiently. You will interact with other teams to ensure a seamless customer experience and contribute to the overall service quality of the company.
Key Responsibilities:
- Manage customer inquiries through phone, email, and live chat.
- Provide accurate information to customers regarding products and services.
- Resolve customer issues promptly and effectively.
- Collaborate with other teams to enhance customer satisfaction.
- Maintain detailed records of customer interactions.
- Identify and escalate complex issues to the appropriate departments.
- Support customer service initiatives and projects.
Job Requirements
Diploma holder or equivalent qualification.
Good communication skills in both Malay and English.
Experience in customer service is an advantage.
Ability to work in a fast-paced environment.
Strong problem-solving skills.
Positive and friendly attitude.
Proficient in computer usage and related applications.
Willingness to work flexible hours.
Quick Info
Company
Yu Home Solutions Sdn Bhd
Location
Johor
Salary
MYR 2500 - 4500
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Team Collaboration
Time Management
Adaptability
Technical Proficiency
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances