Customer Service Executive – KIT Technology Sdn Bhd

The Customer Service Executive is responsible for managing customer inquiries and ensuring a seamless order fulfillment experience. This role plays a crucial part in maintaining high customer satisfaction and supporting efficient business operations.

In this role, you will engage with customers daily, addressing their inquiries and processing orders while collaborating with various internal departments. You will work in a dynamic environment that prioritizes customer satisfaction and operational efficiency.

Key Responsibilities:

• Handle customer inquiries via phone, email, and messaging professionally and promptly.
• Maintain good relationships with existing customers and support new customer onboarding.
• Follow up on customer requests, complaints, and delivery matters.
• Process sales orders accurately and timely in the system.
• Coordinate with production, technical, purchasing, and logistics departments for smooth order fulfillment.
• Monitor delivery schedules and update management and customers on shipment status.
• Prepare invoices, delivery orders, and related sales documents.
• Assist the sales team in preparing quotations, reports, and customer documentation.