Customer Service Executive – KIT Technology Sdn Bhd
Role Summary
The role involves managing customer inquiries and processing orders while coordinating with internal departments to ensure timely delivery and customer satisfaction through effective communication and problem-solving skills.
Job Description
The Customer Service Executive is tasked with managing customer inquiries, processing orders, and coordinating with various internal departments to ensure a seamless order fulfillment experience. This role demands effective communication and problem-solving abilities to maintain high customer satisfaction and support business operations efficiently.
Job Requirements
Handle customer inquiries via phone, email, and messaging professionally and promptly
Maintain good relationships with existing customers and support new customer onboarding
Follow up on customer requests, complaints, and delivery matters
Process sales orders accurately and timely in the system
Coordinate with production, technical, purchasing, and logistics departments for smooth order fulfillment
Monitor delivery schedules and update management and customers on shipment status
Prepare invoices, delivery orders, and related sales documents
Assist the sales team in preparing quotations, reports, and customer documentation
Quick Info
Company
KIT Technology Sdn Bhd
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Support
Communication
Order Processing
Coordination
Problem-Solving
Sales Support
Documentation
Relationship Management
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