Customer Service Executive – Prism Tech Sdn Bhd
Role Summary
The Customer Service Executive will engage with customers to resolve inquiries and issues while maintaining high satisfaction levels. The role requires strong communication, problem-solving skills, and the ability to work collaboratively in a dynamic environment.
Job Description
As a Customer Service Executive at Prism Tech Sdn Bhd, you will be responsible for addressing customer inquiries, resolving issues, and providing product information. You will maintain customer satisfaction by ensuring timely responses and effective solutions. Additionally, you will collaborate with other departments to enhance service delivery and contribute to continuous improvement initiatives. Your role will also involve documenting customer interactions and feedback to help refine processes and services offered by the company.
Job Requirements
Excellent communication skills in English and Malay
Strong problem-solving abilities
Proficient in using customer service software and tools
Ability to work in a fast-paced environment
Team player with a positive attitude
Experience in customer service is an advantage
Attention to detail and strong organizational skills
Quick Info
Company
Prism Tech Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Communication
Problem-Solving
Customer Service Software
Teamwork
Attention To Detail
Organizational Skills
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