Customer Service Executive – Prism Tech Sdn Bhd
Role Summary
The Customer Service Executive is responsible for addressing customer inquiries and resolving issues. This role plays a crucial part in maintaining customer satisfaction and enhancing service delivery through collaboration with various departments.
Job Description
As a Customer Service Executive at Prism Tech Sdn Bhd, you will engage with customers daily, providing timely responses and effective solutions to their inquiries. You will work in a dynamic environment that emphasizes teamwork and continuous improvement.
Key Responsibilities:
- Address customer inquiries and provide product information.
- Resolve customer issues efficiently and effectively.
- Maintain documentation of customer interactions and feedback.
- Collaborate with other departments to enhance service delivery.
- Contribute to continuous improvement initiatives.
- Ensure timely responses to customer inquiries.
- Uphold high standards of customer satisfaction.
Job Requirements
Excellent communication skills in English and Malay.
Strong problem-solving abilities.
Proficient in using customer service software and tools.
Ability to work in a fast-paced environment.
Team player with a positive attitude.
Attention to detail and strong organizational skills.
Quick Info
Company
Prism Tech Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Communication
Teamwork
Time Management
Attention To Detail
Organizational Skills
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