Customer Service Executive (Mandarin Ecommerce Sales Support) at CTG Wellness Sdn Bhd - Penang

The Customer Service Executive (Mandarin Ecommerce Sales Support) is responsible for driving sales growth at CTG. This role involves engaging with customers through various channels to convert inquiries into orders and encourage repeat purchases.

In this position, you will interact with customers daily, providing professional support and service to enhance their shopping experience. You will work in a dynamic environment that emphasizes efficiency and customer satisfaction.

Key Responsibilities:

• Engage with customers through multiple communication channels.
• Convert customer inquiries into actual orders.
• Promote continuous customer repurchase through excellent service.
• Process customer orders accurately and efficiently.
• Handle after-sales service, including returns and exchanges.
• Manage customer complaints with professionalism.
• Maintain detailed records of customer interactions.