Internship Customer Service Executive (Mandarin) – CTG Wellness Sdn Bhd
Role Summary
The Internship Customer Service Executive (Mandarin) is responsible for providing exceptional customer support in a dynamic e-commerce environment. This role offers interns the opportunity to develop their communication skills while engaging with customers across various platforms.
Job Description
In this internship, you will be involved in day-to-day customer interactions, handling chats, orders, and after-sales support through platforms like Chat, WhatsApp, Shopee, Lazada, and the company website. You will work closely with the team to ensure customer satisfaction and smooth operations.
Key Responsibilities:
- Handle customer inquiries through multiple communication channels.
- Assist with order follow-up and logistics tracking.
- Respond to customer chats and messages with warmth and patience.
- Support after-sales service and product inquiries.
- Collaborate with team members to enhance customer experience.
- Update data and record customer feedback daily.
- Learn and apply e-commerce customer service skills effectively.
Job Requirements
Currently a university or college student willing to intern for at least 3–6 months with intent to transition to full-time.
Able to communicate with customers using written Mandarin and possess basic English skills.
Enjoy communicating with people and being helpful.
Patient, detail-oriented, and emotionally stable.
Proactive, responsible, and willing to learn.
Quick Info
Company
CTG Wellness Sdn Bhd
Location
Penang
Salary
MYR 500 - 1000
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
E-Commerce Knowledge
Team Collaboration
Data Management
Patience
Application Tips
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