Customer Service Executive (Online Gaming) – CC Matrix Advertising Enterprise
Role Summary
The Customer Service Executive is responsible for providing assistance to players in the online gaming sector. This role involves ensuring a positive gaming experience through effective communication and support.
Job Description
As a Customer Service Executive, you will engage with players daily, addressing their inquiries and resolving issues through live chat, email, and ticketing systems. You will work in a dynamic environment that prioritizes player satisfaction and collaboration with other teams to enhance service delivery.
Key Responsibilities:
- Provide timely and effective support to players through various communication channels.
- Address inquiries and resolve issues to ensure a positive gaming experience.
- Collaborate with other teams to improve service delivery.
- Maintain clear and empathetic communication with players.
- Document player interactions and feedback for continuous improvement.
- Assist in the development of FAQs and support materials.
- Participate in training sessions to enhance product knowledge and service skills.
Job Requirements
Minimum SPM, Diploma, or equivalent qualification
Strong communication skills in English and Malay
Experience in customer service or support roles preferred
Ability to work in a fast-paced environment
Proficient in using live chat and ticketing systems
Strong problem-solving skills
Flexible to work on shifts, including weekends and public holidays
Quick Info
Company
CC Matrix Advertising Enterprise
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 3500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Team Collaboration
Adaptability
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances