Customer Service Executive (Online Gaming) – CC Matrix Advertising Enterprise
Role Summary
The Customer Service Executive will provide essential support to online gaming players through various communication channels, ensuring their inquiries are addressed promptly and effectively while maintaining a high level of customer satisfaction.
Job Description
As a Customer Service Executive in the online gaming sector, you will be the primary point of contact for players seeking assistance. Your role involves providing timely and effective support through live chat, email, and ticketing systems. You will address inquiries, resolve issues, and ensure a positive gaming experience for all players. Your ability to communicate clearly and empathetically will be essential in fostering player satisfaction and loyalty. Additionally, you will collaborate with other teams to improve service delivery and contribute to the overall success of the gaming platform.
Job Requirements
Minimum SPM, Diploma, or equivalent qualification
Strong communication skills in English and Malay
Experience in customer service or support roles preferred
Ability to work in a fast-paced environment
Proficient in using live chat and ticketing systems
Strong problem-solving skills
Flexible to work on shifts, including weekends and public holidays
Quick Info
Company
CC Matrix Advertising Enterprise
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 3500
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Support
Communication
Problem-Solving
Ticketing Systems
Live Chat
Adaptability
Teamwork
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