Customer Service Executive (Online Gaming) at CC Matrix Advertising Enterprise - Wp Kuala Lumpur
Role Summary
The Customer Service Executive is responsible for providing assistance to players in the online gaming sector. This role involves ensuring a positive gaming experience through effective communication and support.
Job Description
As a Customer Service Executive, you will engage with players daily, addressing their inquiries and resolving issues through live chat, email, and ticketing systems. You will work in a dynamic environment that prioritizes player satisfaction and collaboration with other teams to enhance service delivery.
Key Responsibilities:
- Provide timely and effective support to players through various communication channels.
- Address inquiries and resolve issues to ensure a positive gaming experience.
- Collaborate with other teams to improve service delivery.
- Maintain clear and empathetic communication with players.
- Document player interactions and feedback for continuous improvement.
- Assist in the development of FAQs and support materials.
- Participate in training sessions to enhance product knowledge and service skills.
Job Requirements
Minimum SPM, Diploma, or equivalent qualification
Strong communication skills in English and Malay
Experience in customer service or support roles preferred
Ability to work in a fast-paced environment
Proficient in using live chat and ticketing systems
Strong problem-solving skills
Flexible to work on shifts, including weekends and public holidays
Quick Info
Company
CC Matrix Advertising Enterprise
Location
Kuala Lumpur
Salary
MYR 3000 - 3500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Team Collaboration
Adaptability
Customer Service Executive (Online Gaming) Salary at CC Matrix Advertising Enterprise
CC Matrix Advertising Enterprise lists this Customer Service Executive (Online Gaming) role at RM3,000–RM3,500 per month.
How to Apply for This Customer Service Executive (Online Gaming) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions CC Matrix Advertising Enterprise asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
Customer Service Executive (Online Gaming) - Frequently Asked Questions
What is the salary for a Customer Service Executive (Online Gaming) at CC Matrix Advertising Enterprise in Kuala Lumpur?
CC Matrix Advertising Enterprise lists this Customer Service Executive (Online Gaming) role at RM3,000–RM3,500 per month.
Where is this Customer Service Executive (Online Gaming) job located?
This Customer Service Executive (Online Gaming) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Executive (Online Gaming) role?
CC Matrix Advertising Enterprise is looking for Minimum SPM, Diploma, or equivalent qualification; Strong communication skills in English and Malay; Experience in customer service or support roles preferred.
How do I apply for this Customer Service Executive (Online Gaming) job at CC Matrix Advertising Enterprise?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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