Customer Service Executive – Come Come Trading Sdn Bhd

The Customer Service Executive is responsible for managing customer inquiries and ensuring customer satisfaction. This role involves collaborating with internal teams to enhance service delivery and improve customer interactions.

As a Customer Service Executive at Come Come Trading Sdn Bhd, you will engage with customers daily, addressing their inquiries and resolving issues in a timely manner. You will work in a dynamic environment that prioritizes customer satisfaction and effective communication.

Key Responsibilities:

• Manage customer inquiries and provide accurate product information.
• Resolve customer issues efficiently and effectively.
• Maintain documentation of customer interactions for future reference.
• Collaborate with internal teams to improve service delivery.
• Ensure timely responses and follow-ups with customers.
• Identify areas for improvement in service processes.
• Handle complaints and difficult situations with professionalism.