Customer Service Operation (E-Commerce) at Intelek Staffing Services Sdn. Bhd. - Selangor
Role Summary
The Customer Service Operation (E-Commerce) is responsible for managing customer inquiries and ensuring a seamless shopping experience. This role plays a crucial part in enhancing customer satisfaction and streamlining operations within the e-commerce sector.
Job Description
As a Customer Service Operation professional, you will engage with customers daily, addressing their inquiries and resolving issues to provide an exceptional shopping experience. You will work closely with various teams to analyze customer feedback and improve service quality.
Key Responsibilities:
- Manage customer inquiries and provide timely responses.
- Process orders and handle returns efficiently.
- Collaborate with teams to enhance customer satisfaction.
- Analyze customer feedback to identify trends.
- Resolve customer complaints effectively.
- Provide accurate product information to customers.
- Streamline operations to improve service delivery.
Job Requirements
Proven experience in customer service, preferably in e-commerce.
Strong communication and interpersonal skills.
Ability to handle customer complaints and resolve issues effectively.
Familiarity with e-commerce platforms and order management systems.
Proficient in using customer service software and tools.
Quick Info
Company
Intelek Staffing Services Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Analytical Skills
Teamwork
Time Management
Adaptability
Customer Service Operation (E-Commerce) Salary at Intelek Staffing Services Sdn. Bhd.
Intelek Staffing Services Sdn. Bhd. has not disclosed the salary for this role. Customer Service Operation (E-Commerce) positions in Selangor typically pay RM600–RM7,000 per month, based on the 42 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Service Operation (E-Commerce) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Intelek Staffing Services Sdn. Bhd. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-16, so apply early.
Customer Service Operation (E-Commerce) - Frequently Asked Questions
What is the salary for a Customer Service Operation (E-Commerce) at Intelek Staffing Services Sdn. Bhd. in Selangor?
Intelek Staffing Services Sdn. Bhd. has not disclosed the salary for this role. Customer Service Operation (E-Commerce) positions in Selangor typically pay RM600–RM7,000 per month, based on the 42 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service Operation (E-Commerce) job located?
This Customer Service Operation (E-Commerce) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Operation (E-Commerce) role?
Intelek Staffing Services Sdn. Bhd. is looking for Proven experience in customer service, preferably in e-commerce.; Strong communication and interpersonal skills.; Ability to handle customer complaints and resolve issues effectively..
How do I apply for this Customer Service Operation (E-Commerce) job at Intelek Staffing Services Sdn. Bhd.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-16.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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