Customer Service Operation (E – Intelek Staffing Services Sdn. Bhd.
Role Summary
The role involves managing customer inquiries and issues in e-commerce, ensuring satisfaction through effective communication and problem-solving skills while analyzing feedback to enhance service quality.
Job Description
As a Customer Service Operation professional in the e-commerce sector, you will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless shopping experience. Your role includes processing orders, handling returns, and providing product information. You will collaborate with various teams to enhance customer satisfaction and streamline operations. Additionally, you will analyze customer feedback to identify trends and improve service quality, contributing to the overall success of the e-commerce platform.
Job Requirements
Proven experience in customer service, preferably in e-commerce
Strong communication and interpersonal skills
Ability to handle customer complaints and resolve issues effectively
Familiarity with e-commerce platforms and order management systems
Proficient in using customer service software and tools
Strong analytical skills to assess customer feedback
Ability to work in a fast-paced environment
Team player with a positive attitude
Quick Info
Company
Intelek Staffing Services Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Communication
Problem-Solving
E-Commerce Platforms
Analytical Skills
Order Management
Teamwork
Fast-Paced Environment
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