Customer Service Operation (E – Intelek Staffing Services Sdn. Bhd.
Role Summary
The Customer Service Operation (E-Commerce) is responsible for managing customer inquiries and ensuring a seamless shopping experience. This role plays a crucial part in enhancing customer satisfaction and streamlining operations within the e-commerce sector.
Job Description
As a Customer Service Operation professional, you will engage with customers daily, addressing their inquiries and resolving issues to provide an exceptional shopping experience. You will work closely with various teams to analyze customer feedback and improve service quality.
Key Responsibilities:
- Manage customer inquiries and provide timely responses.
- Process orders and handle returns efficiently.
- Collaborate with teams to enhance customer satisfaction.
- Analyze customer feedback to identify trends.
- Resolve customer complaints effectively.
- Provide accurate product information to customers.
- Streamline operations to improve service delivery.
Job Requirements
Proven experience in customer service, preferably in e-commerce.
Strong communication and interpersonal skills.
Ability to handle customer complaints and resolve issues effectively.
Familiarity with e-commerce platforms and order management systems.
Proficient in using customer service software and tools.
Quick Info
Company
Intelek Staffing Services Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Analytical Skills
Teamwork
Time Management
Adaptability
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