Consumer Care (Inbound) – Intelek Staffing Services Sdn. Bhd.
Role Summary
The Consumer Care (Inbound) representative is responsible for providing exceptional service to customers through handling inbound inquiries. This role involves addressing customer concerns and ensuring satisfaction in a fast-paced environment.
Job Description
As a Consumer Care representative, you will engage with customers daily, addressing their inquiries and providing solutions to enhance their experience. You will work collaboratively with team members to resolve issues efficiently and maintain accurate records of customer interactions.
Key Responsibilities:
- Handle inbound customer inquiries with professionalism.
- Address customer concerns and provide effective solutions.
- Process customer orders accurately and efficiently.
- Maintain accurate records of customer interactions.
- Collaborate with team members to resolve issues.
- Ensure high levels of customer satisfaction.
- Adapt to a fast-paced work environment.
Job Requirements
Minimum SPM or equivalent qualification.
Strong communication skills in English and Malay.
Customer service experience is an advantage.
Ability to work in a fast-paced environment.
Proficient in using computer systems and software.
Team player with a positive attitude.
Willingness to work flexible hours.
Quick Info
Company
Intelek Staffing Services Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Team Collaboration
Time Management
Adaptability
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