Customer Service & Operations Associate – Asia Digital Bank Ltd.
Role Summary
The Customer Service & Operations Associate will manage daily operations and address customer inquiries effectively. This role involves enhancing customer satisfaction and optimizing service processes.
Job Description
Manage daily operations of the operating system and provide daily report. Timely and professionally address customer inquiries and challenges in system operations. Assist and execute 'Know Your Customer' (KYC) and customer onboarding processes. Proactively engage and communicate with customers to enhance their usage and satisfaction with bank products. Optimize internal customer service processes to improve the success rate of all customer transaction plans. Establish a better service system by researching, evaluating, and redesigning processes to improve the quality of customer service. Maintain customer data in relevant systems to ensure complete, accurate, and consistent records for each customer.
Job Requirements
Possess a Bachelor’s Degree or above.
At least 1 year of experience in the customer service field.
Excellent interpersonal and communication skills.
Amiable and understanding, with experience in mediating and resolving negative customer feedback.
Ability to work under pressure in a fast-paced environment.
Effective decision-making and problem-solving skills.
Excellent written and verbal communication skills in English and Chinese.
Quick Info
Company
Asia Digital Bank Ltd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
KYC
Communication
Problem-Solving
Interpersonal Skills
Data Management
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