Customer Service & Operations Associate – Asia Digital Bank Ltd.

The Customer Service & Operations Associate is responsible for managing daily operations and addressing customer inquiries. This role plays a crucial part in enhancing customer satisfaction and optimizing service processes within the bank.

In this role, you will manage the daily operations of the operating system and provide daily reports while addressing customer inquiries and challenges in system operations. You will assist in the 'Know Your Customer' (KYC) and customer onboarding processes, engaging proactively with customers to enhance their experience.

Key Responsibilities:

• Manage daily operations of the operating system and provide daily reports.
• Address customer inquiries and challenges in system operations in a timely and professional manner.
• Assist and execute 'Know Your Customer' (KYC) and customer onboarding processes.
• Proactively engage and communicate with customers to enhance their usage and satisfaction with bank products.
• Optimize internal customer service processes to improve the success rate of all customer transaction plans.
• Research, evaluate, and redesign processes to establish a better service system.
• Maintain customer data in relevant systems to ensure complete, accurate, and consistent records for each customer.