Customer Service & Operations Associate at Asia Digital Bank Ltd. - Kuala Lumpur
Role Summary
The Customer Service & Operations Associate is responsible for managing daily operations and addressing customer inquiries. This role plays a crucial part in enhancing customer satisfaction and optimizing service processes within the bank.
Job Description
In this role, you will manage the daily operations of the operating system and provide daily reports while addressing customer inquiries and challenges in system operations. You will assist in the 'Know Your Customer' (KYC) and customer onboarding processes, engaging proactively with customers to enhance their experience.
Key Responsibilities:
- Manage daily operations of the operating system and provide daily reports.
- Address customer inquiries and challenges in system operations in a timely and professional manner.
- Assist and execute 'Know Your Customer' (KYC) and customer onboarding processes.
- Proactively engage and communicate with customers to enhance their usage and satisfaction with bank products.
- Optimize internal customer service processes to improve the success rate of all customer transaction plans.
- Research, evaluate, and redesign processes to establish a better service system.
- Maintain customer data in relevant systems to ensure complete, accurate, and consistent records for each customer.
Job Requirements
Possess a Bachelor’s Degree or above.
At least 1 year of experience in the customer service field.
Excellent interpersonal and communication skills.
Amiable and understanding, with experience in mediating and resolving negative customer feedback.
Ability to work under pressure in a fast-paced environment.
Effective decision-making and problem-solving skills.
Excellent written and verbal communication skills in English and Chinese.
Quick Info
Company
Asia Digital Bank Ltd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Operations Management
Communication
Problem-Solving
Data Management
Interpersonal Skills
Customer Service & Operations Associate Salary at Asia Digital Bank Ltd.
Asia Digital Bank Ltd. has not disclosed the salary for this role. Customer Service & Operations Associate positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Service & Operations Associate Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Asia Digital Bank Ltd. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
Customer Service & Operations Associate - Frequently Asked Questions
What is the salary for a Customer Service & Operations Associate at Asia Digital Bank Ltd. in Kuala Lumpur?
Asia Digital Bank Ltd. has not disclosed the salary for this role. Customer Service & Operations Associate positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service & Operations Associate job located?
This Customer Service & Operations Associate position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service & Operations Associate role?
Asia Digital Bank Ltd. is looking for Possess a Bachelor’s Degree or above.; At least 1 year of experience in the customer service field.; Excellent interpersonal and communication skills..
How do I apply for this Customer Service & Operations Associate job at Asia Digital Bank Ltd.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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