Customer Service Representative at Agensi Pekerjaan Amforce Sdn Bhd - Johor

The Customer Service Representative is responsible for being the first point of contact for customers. This role involves addressing inquiries, resolving issues, and enhancing the overall customer experience in a fast-paced environment.

As a Customer Service Representative, you will engage with customers daily, providing exceptional service and support. You will handle inquiries, complaints, and orders while collaborating with team members to achieve service goals.

Key Responsibilities:

• Address customer inquiries and provide accurate information.
• Resolve customer complaints promptly and effectively.
• Process customer orders and ensure timely delivery.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to enhance service quality.
• Document customer interactions and feedback.
• Assist in training new team members as needed.