Customer Service Representative – Yu Home Solutions Sdn Bhd
Role Summary
The Customer Service Representative is responsible for handling customer inquiries through various channels such as phone, email, and live chat. This role requires strong communication skills and the ability to resolve issues quickly and effectively, ensuring high customer satisfaction.
Job Description
As a Customer Service Representative, you will engage with customers daily, addressing their inquiries and providing support in a fast-paced environment. You will also collaborate with other teams to ensure accurate and up-to-date information is conveyed to customers, while assisting in the management of complaints and feedback.
Key Responsibilities:
- Handle customer inquiries through phone, email, and live chat.
- Resolve customer issues promptly and effectively.
- Collaborate with other teams to provide accurate information.
- Assist in managing customer complaints and feedback.
- Maintain a high level of customer satisfaction.
- Document customer interactions and feedback.
- Work in a fast-paced environment to meet service targets.
Job Requirements
Diploma holder or equivalent qualification.
Good communication skills in Malay and English.
Ability to work both in a team and independently.
Experience in customer service is an advantage.
Problem-solving skills.
Proficient in computer usage and related software applications.
Willingness to work flexible hours.
Quick Info
Company
Yu Home Solutions Sdn Bhd
Location
Johor
Salary
MYR 2500 - 4500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Time Management
Computer Proficiency
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