Customer Service Representative – Yu Home Solutions Sdn Bhd

The Customer Service Representative is responsible for handling customer inquiries through various channels such as phone, email, and live chat. This role requires strong communication skills and the ability to resolve issues quickly and effectively, ensuring high customer satisfaction.

As a Customer Service Representative, you will engage with customers daily, addressing their inquiries and providing support in a fast-paced environment. You will also collaborate with other teams to ensure accurate and up-to-date information is conveyed to customers, while assisting in the management of complaints and feedback. *Key Responsibilities:* - Handle customer inquiries through phone, email, and live chat. - Resolve customer issues promptly and effectively. - Collaborate with other teams to provide accurate information. - Assist in managing customer complaints and feedback. - Maintain a high level of customer satisfaction. - Document customer interactions and feedback. - Work in a fast-paced environment to meet service targets.