Customer Service Representative at Basset Sdn Bhd - Selangor

The Customer Service Representative is responsible for handling customer inquiries through various channels including WhatsApp, phone calls, and social media platforms. This role requires strong communication skills and the ability to resolve issues quickly and effectively in a fast-paced environment.

As a Customer Service Representative at Basset Sdn Bhd, you will engage with customers daily to provide information about products and services while ensuring customer satisfaction. You will be required to adapt to various situations and work collaboratively in a dynamic team environment.

Key Responsibilities:

• Handle customer inquiries through multiple channels.
• Provide accurate information regarding products and services.
• Resolve customer issues efficiently and effectively.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to improve service delivery.
• Adapt to changing customer needs and situations.
• Utilize social media platforms for customer engagement.