Customer Service Representative – Basset Sdn Bhd
Role Summary
The Customer Service Representative is responsible for handling customer inquiries through various channels including WhatsApp, phone calls, and social media platforms. This role requires strong communication skills and the ability to resolve issues quickly and effectively in a fast-paced environment.
Job Description
As a Customer Service Representative at Basset Sdn Bhd, you will engage with customers daily to provide information about products and services while ensuring customer satisfaction. You will be required to adapt to various situations and work collaboratively in a dynamic team environment.
Key Responsibilities:
- Handle customer inquiries through multiple channels.
- Provide accurate information regarding products and services.
- Resolve customer issues efficiently and effectively.
- Maintain a high level of customer satisfaction.
- Collaborate with team members to improve service delivery.
- Adapt to changing customer needs and situations.
- Utilize social media platforms for customer engagement.
Job Requirements
Experience in customer service
Good communication skills in Malay and English
Ability to work both in a team and independently
Strong problem-solving skills
Proficient in using WhatsApp and social media platforms
Willingness to work flexible hours
Basic knowledge of company products
Quick Info
Company
Basset Sdn Bhd
Location
Selangor
Salary
MYR 1800 - 2500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Adaptability
Social Media Proficiency
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