Eksekutif Khidmat Pelanggan – Basset Sdn Bhd

The Customer Service Executive is responsible for handling customer inquiries through various communication channels. This role requires strong communication skills and the ability to resolve issues quickly and effectively, contributing to a positive customer experience and long-term relationships.

As a Customer Service Executive at Basset Sdn Bhd, you will manage customer inquiries via WhatsApp, phone calls, and social media platforms. You will interact with customers to provide accurate information and assist them in resolving their issues, ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries through multiple communication channels.
• Provide accurate information to customers regarding products and services.
• Resolve customer issues efficiently and effectively.
• Maintain a positive and professional demeanor in all interactions.
• Support the company's efforts in building long-term customer relationships.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.