Customer Support Executive (Mandarin Speaking) – Lifework HR Services Sdn Bhd
Role Summary
The Customer Support Executive (Mandarin Speaking) is responsible for providing exceptional service and support to clients. This role is crucial in fostering positive relationships and ensuring a seamless customer experience through effective communication and problem resolution.
Job Description
As a Customer Support Executive, you will be the first point of contact for our clients, addressing inquiries and resolving issues efficiently in a fast-paced environment. You will utilize your Mandarin language skills to assist clients with product information and troubleshooting, while collaborating with other departments to enhance service delivery.
Key Responsibilities:
- Address customer inquiries promptly and professionally.
- Resolve customer issues efficiently to ensure satisfaction.
- Maintain accurate records of customer interactions.
- Communicate effectively with clients in Mandarin and English.
- Collaborate with other departments to improve service delivery.
- Assist clients with product information and troubleshooting.
- Foster positive relationships with clients to enhance their experience.
Job Requirements
Fluent in Mandarin and English, both written and spoken.
Previous experience in customer service or support roles.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Problem-solving skills and attention to detail.
Proficient in using customer support software and tools.
Willingness to work flexible hours.
Quick Info
Company
Lifework HR Services Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Attention To Detail
Software Proficiency
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