Customer Support Executive (Mandarin Speaking) at Lifework HR Services Sdn Bhd - Selangor

The Customer Support Executive (Mandarin Speaking) is responsible for providing exceptional service and support to clients. This role is crucial in fostering positive relationships and ensuring a seamless customer experience through effective communication and problem resolution.

As a Customer Support Executive, you will be the first point of contact for our clients, addressing inquiries and resolving issues efficiently in a fast-paced environment. You will utilize your Mandarin language skills to assist clients with product information and troubleshooting, while collaborating with other departments to enhance service delivery.

Key Responsibilities:

• Address customer inquiries promptly and professionally.
• Resolve customer issues efficiently to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Communicate effectively with clients in Mandarin and English.
• Collaborate with other departments to improve service delivery.
• Assist clients with product information and troubleshooting.
• Foster positive relationships with clients to enhance their experience.