Customer Support Executive (Mandarin Speaking) – Lifework HR Services Sdn Bhd
Role Summary
The Customer Support Executive will provide exceptional service to clients by addressing inquiries and resolving issues, utilizing strong communication skills in Mandarin and English to ensure a seamless customer experience.
Job Description
As a Customer Support Executive, you will be the first point of contact for our clients, providing exceptional service and support. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. You will utilize your Mandarin language skills to communicate effectively with clients, assisting them with product information and troubleshooting. Additionally, you will maintain accurate records of customer interactions and collaborate with other departments to enhance service delivery. Your role is crucial in fostering positive relationships and ensuring a seamless customer experience.
Job Requirements
Fluent in Mandarin and English, both written and spoken
Strong communication and interpersonal skills
Previous experience in customer service or support roles
Ability to work in a fast-paced environment
Problem-solving skills and attention to detail
Proficient in using customer support software and tools
Willingness to work flexible hours
Team player with a positive attitude
Quick Info
Company
Lifework HR Services Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
8 skills
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Required Skills
Customer Service
Mandarin
English
Communication
Problem-Solving
Attention To Detail
Teamwork
Adaptability
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