Duty Manager – Marriott International
Role Summary
The Duty Manager at the hotel is responsible for overseeing all property operations to ensure high levels of hospitality and service. This role involves managing guest interactions, resolving issues, supporting property operations, and maintaining relationships across departments.
Job Description
The Duty Manager serves as the property Manager on Duty and oversees all property operations to ensure the highest levels of hospitality and service. This role represents property management in resolving guest or property related issues, manages guest flow and inquiries within the lobby, and handles guest relations by tracking service issues. The Duty Manager supports property operations and guest relations by maintaining relationships across departments, ensuring compliance with policies, and focusing on continuous improvement and guest satisfaction. This position also supports profitability goals through staffing and financial review, manages the guest experience by addressing complaints and empowering employees to deliver excellent customer service, and assists human resources activities including employee feedback, safety inspections, and policy enforcement.
Job Requirements
High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related areas; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience.
Ability to maintain strong working relationships across departments to support property operations and goals.
Knowledge of company policies, standards, procedures, and loss prevention.
Skills in reviewing staffing levels and financial reports to meet service, operational, and financial objectives.
Capability to intervene in guest and employee situations to maintain property integrity and satisfaction.
Competence in guest service expectations and hospitality skills.
Ability to collect and respond to guest feedback and complaints effectively.
Experience in assisting with human resources tasks including investigations, inspections, and policy enforcement.
Understanding of emergency plans and procedures relevant to property management.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Hospitality Management
Guest Relations
Property Operations
Conflict Resolution
Staffing And Financial Review
Human Resources Support
Policy Compliance
Emergency Procedures
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