Duty Manager at Marriott International - Kuala Lumpur

The Duty Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role plays a critical part in managing guest relations and supporting property operations to enhance guest satisfaction and operational efficiency.

In this role, the Duty Manager serves as the property Manager on Duty, engaging with guests and staff to ensure smooth operations throughout the property. The position requires a proactive approach to resolving guest issues and maintaining high service standards.

Key Responsibilities:

• Oversee daily property operations to ensure exceptional guest experiences.
• Manage guest flow and inquiries within the lobby area.
• Resolve guest or property-related issues promptly and effectively.
• Maintain strong relationships across departments to support operational goals.
• Track service issues and implement improvements for guest satisfaction.
• Assist in financial reviews and staffing levels to meet operational objectives.
• Empower employees to deliver excellent customer service and address complaints.
• Support human resources activities, including safety inspections and policy enforcement.