Duty Manager – Marriott International
Marriott International
Hospitality
Role Summary
The Duty Manager at Marriott Executive Apartments Kuala Lumpur is responsible for overseeing all property operations to maintain high standards of hospitality and service. This role involves managing guest-related situations, leading guest services teams, supervising employees, and ensuring effective communication across departments.
Job Description
The Duty Manager at Marriott Executive Apartments Kuala Lumpur serves as the property Manager on Duty overseeing all property operations to ensure the highest levels of hospitality and service. This role represents property management in resolving guest-related situations, managing guest inquiries within the lobby, and tracking service issues. The Duty Manager leads guest services teams, supervises employees, and manages day-to-day operations while maintaining strong communication and collaboration across departments to support property goals and ensure customer satisfaction.
Job Requirements
High school diploma or GED with 2 years of experience in guest services, front desk, or related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required.
Ability to lead and supervise employees effectively.
Strong interpersonal and communication skills to influence and encourage team members.
Capability to handle complaints, resolve conflicts, and manage guest and employee situations.
Familiarity with budgets, operating statements, and payroll reports to assist with financial management.
Commitment to providing exceptional customer service and improving service performance.
Ability to implement property policies, disciplinary procedures, and payroll administration.
Skills in coaching, mentoring, and identifying development needs of others.
Experience participating in employee training, performance appraisal, and discipline processes.
Ability to communicate information clearly to supervisors, peers, and subordinates.
High visibility and presence in public areas during peak times.
Understanding and ability to implement emergency plans and procedures.
Willingness to perform front desk duties during high demand periods.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Property Management
Guest Services
Team Leadership
Conflict Resolution
Financial Management
Customer Service
Communication
Employee Training
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances