Duty Manager – Marriott International

The Duty Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role plays a crucial part in managing guest relations and supporting property goals through effective team leadership and operational management.

The Duty Manager at Marriott Executive Apartments Kuala Lumpur engages in daily operations, ensuring that guest services run smoothly and efficiently. This position requires strong collaboration across departments to maintain high standards of customer satisfaction.

Key Responsibilities:

• Oversee property operations to ensure exceptional guest experiences.
• Resolve guest-related situations and manage inquiries within the lobby.
• Lead and supervise guest services teams to maintain service excellence.
• Track and address service issues to enhance guest satisfaction.
• Communicate effectively with various departments to support property goals.
• Implement property policies and manage disciplinary procedures.
• Participate in employee training and performance appraisal processes.