E – SNF Online
Role Summary
The E-Commerce Executive (Customer Service) is responsible for managing customer inquiries regarding the products offered. This role plays a crucial part in ensuring a positive customer experience through effective support and problem resolution.
Job Description
As an E-Commerce Executive (Customer Service), you will handle customer inquiries and assist them with issues related to their purchases. You will ensure a positive customer experience by providing prompt and effective support.
Key Responsibilities:
- Manage customer inquiries regarding products.
- Provide accurate information to customers.
- Assist customers in resolving purchase-related issues.
- Ensure a positive customer experience.
- Collaborate with team members to enhance service quality.
- Utilize customer management systems effectively.
- Maintain a positive and customer-oriented attitude.
Job Requirements
Experience in customer service, particularly in e-commerce.
Good communication skills in Malay and English.
Ability to solve problems quickly and effectively.
Knowledge of products and the e-commerce industry.
Ability to work both in a team and independently.
Strong organizational and time management skills.
Positive attitude and customer-oriented mindset.
Quick Info
Company
SNF Online
Location
Kelantan
Salary
MYR 1700 - 2000
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Communication
Teamwork
Time Management
Product Knowledge
Customer Management Systems
Application Tips
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