E-Commerce Executive (Customer Service) at SNF Online - Kelantan
Role Summary
The E-Commerce Executive (Customer Service) is responsible for managing customer inquiries regarding the products offered. This role plays a crucial part in ensuring a positive customer experience through effective support and problem resolution.
Job Description
As an E-Commerce Executive (Customer Service), you will handle customer inquiries and assist them with issues related to their purchases. You will ensure a positive customer experience by providing prompt and effective support.
Key Responsibilities:
- Manage customer inquiries regarding products.
- Provide accurate information to customers.
- Assist customers in resolving purchase-related issues.
- Ensure a positive customer experience.
- Collaborate with team members to enhance service quality.
- Utilize customer management systems effectively.
- Maintain a positive and customer-oriented attitude.
Job Requirements
Experience in customer service, particularly in e-commerce.
Good communication skills in Malay and English.
Ability to solve problems quickly and effectively.
Knowledge of products and the e-commerce industry.
Ability to work both in a team and independently.
Strong organizational and time management skills.
Positive attitude and customer-oriented mindset.
Quick Info
Company
SNF Online
Location
Kelantan
Salary
MYR 1700 - 2000
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Problem Solving
Communication
Teamwork
Time Management
Product Knowledge
Customer Management Systems
E-Commerce Executive (Customer Service) Salary at SNF Online
SNF Online lists this E-Commerce Executive (Customer Service) role at RM1,700–RM2,000 per month.
How to Apply for This E-Commerce Executive (Customer Service) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions SNF Online asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
E-Commerce Executive (Customer Service) - Frequently Asked Questions
What is the salary for a E-Commerce Executive (Customer Service) at SNF Online in Kelantan?
SNF Online lists this E-Commerce Executive (Customer Service) role at RM1,700–RM2,000 per month.
Where is this E-Commerce Executive (Customer Service) job located?
This E-Commerce Executive (Customer Service) position is based in Kelantan, Malaysia. This role is fully on-site.
What qualifications do I need for this E-Commerce Executive (Customer Service) role?
SNF Online is looking for Experience in customer service, particularly in e-commerce.; Good communication skills in Malay and English.; Ability to solve problems quickly and effectively..
How do I apply for this E-Commerce Executive (Customer Service) job at SNF Online?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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