Eksekutif Khidmat Pelanggan & Operasi at Yu Home Solutions Sdn Bhd - Johor

The Customer Service & Operations Executive is responsible for managing customer inquiries through various communication channels. This role requires effective communication skills and the ability to resolve issues quickly and efficiently, contributing to customer satisfaction and supporting company operations.

As a Customer Service & Operations Executive, you will handle customer inquiries via phone, email, and live chat in a fast-paced environment. You will ensure that all customer queries are addressed with professionalism and care, providing accurate and helpful information to enhance customer satisfaction.

Key Responsibilities:

• Manage customer inquiries through multiple communication channels.
• Provide accurate information and assistance to customers.
• Resolve customer issues promptly and effectively.
• Maintain a professional demeanor in all customer interactions.
• Collaborate with team members to improve service delivery.
• Document customer interactions and feedback for continuous improvement.
• Support operational tasks as required by the company.