Eksekutif Khidmat Pelanggan & Operasi – Yu Home Solutions Sdn Bhd
Role Summary
The Customer Service & Operations Executive is responsible for managing customer inquiries through various communication channels. This role requires effective communication skills and the ability to resolve issues quickly and efficiently, contributing to customer satisfaction and supporting company operations.
Job Description
As a Customer Service & Operations Executive, you will handle customer inquiries via phone, email, and live chat in a fast-paced environment. You will ensure that all customer queries are addressed with professionalism and care, providing accurate and helpful information to enhance customer satisfaction.
Key Responsibilities:
- Manage customer inquiries through multiple communication channels.
- Provide accurate information and assistance to customers.
- Resolve customer issues promptly and effectively.
- Maintain a professional demeanor in all customer interactions.
- Collaborate with team members to improve service delivery.
- Document customer interactions and feedback for continuous improvement.
- Support operational tasks as required by the company.
Job Requirements
Diploma holder or equivalent qualification.
Good communication skills in Malay and English.
Experience in customer service is an advantage.
Ability to work in a fast-paced environment.
Strong problem-solving skills.
Ability to work both independently and as part of a team.
Basic knowledge of computer systems and office software.
Quick Info
Company
Yu Home Solutions Sdn Bhd
Location
Johor
Salary
MYR 2500 - 4500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Time Management
Adaptability
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances