Event Manager – Marriott International
Marriott International
Events
Role Summary
The Event Manager is responsible for organizing and overseeing events, coordinating with various departments and customers to ensure high-quality service throughout all event phases. The role involves managing event logistics, customer service, team leadership, and identifying opportunities for revenue enhancement. This position requires experience in event management or a related field and strong collaboration and problem-solving skills.
Job Description
The Event Manager is responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This role primarily handles events of average complexity and ensures a seamless turnover from sales to service and back to sales. The Event Manager also identifies opportunities to maximize revenue through up-selling and event enhancements, while managing event logistics, customer service, and team leadership.
Job Requirements
High school diploma or GED with 1 to 2 years of experience in event management or a related field, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with at least 1 year of relevant experience.
Ability to follow established procedures and collaborate with team members to ensure accuracy and seamless event progression.
Strong customer service skills to greet customers, respond to guest problems, and ensure excellent service throughout the event process.
Competence in managing group room blocks and meeting spaces for average to large-sized groups.
Capable of identifying operational challenges and working with staff and customers to develop solutions.
Good judgment to integrate current trends in event management and to act as a liaison between sales and customers.
Ability to conduct formal pre- and post-event meetings and facilitate necessary communications.
Skill in assisting with the sales process, revenue forecasting, and up-selling products and services.
Experience in observing employee service behaviors, providing feedback, and assisting with corrective action plans.
Commitment to following all standards, policies, and procedures related to event management.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Event Management
Customer Service
Team Leadership
Event Planning And Coordination
Sales And Up-Selling
Revenue Forecasting
Problem Solving
Communication Skills
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