Event Manager – Marriott International
Role Summary
The Event Manager is responsible for coordinating all aspects of property events to ensure a seamless experience for clients. This role plays a crucial part in maximizing revenue and delivering high-quality service throughout the event lifecycle.
Job Description
In this role, the Event Manager will oversee the planning and execution of events, collaborating with various departments to ensure all details are managed effectively. The position requires strong organizational skills and a focus on customer satisfaction to create memorable experiences for guests.
Key Responsibilities:
- Prepare all event documentation and coordinate with Sales and property departments.
- Ensure consistent, high-level service throughout pre-event, event, and post-event phases.
- Handle events of average complexity and ensure seamless turnover from sales to service.
- Identify opportunities to maximize revenue through up-selling and event enhancements.
- Manage event logistics and customer service to ensure smooth operations.
- Conduct formal pre- and post-event meetings to facilitate necessary communications.
- Lead and support team members in delivering exceptional service.
Job Requirements
High school diploma or GED with 1 to 2 years of experience in event management or a related field.
2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with at least 1 year of relevant experience.
Strong customer service skills to address guest problems and ensure excellent service.
Competence in managing group room blocks and meeting spaces for average to large-sized groups.
Ability to identify operational challenges and develop solutions with staff and customers.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Event Coordination
Customer Service
Team Leadership
Problem Solving
Communication
Revenue Management
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