Exec I, Marketing & Planning – Fuji Xerox Malaysia Sdn Bhd

The Exec I, Marketing & Planning role focuses on providing technical support to end-users, including troubleshooting hardware, software, and connectivity issues. This position involves device installation, configuration, maintenance, and supporting employees with software and application needs while ensuring compliance with security protocols and maintaining accurate IT records.

The Exec I, Marketing & Planning role involves providing timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues. The position includes installing, configuring, and upgrading desktop computers, laptops, and other peripheral devices, deploying devices to new joiners, collecting returned devices from resigned staff, and performing routine maintenance, system updates, and security patches to ensure optimal performance and security compliance. Additionally, the role supports employees with software installations, updates, and application support, maintains accurate records of IT assets and service requests, educates users on best practices, collaborates with the ICT team to resolve complex technical issues, ensures compliance with ISMS policies and data security protocols, and responds professionally to user requests with clear communication and guidance to prevent future issues.