Videography and Branding Internship – Fuji Xerox Malaysia Sdn Bhd

The Videography and Branding Internship is responsible for providing technical support and assistance to end-users. This role plays a crucial part in maintaining optimal performance and security compliance of IT assets within the organization.

In this internship, you will engage in day-to-day technical support activities, troubleshooting various hardware and software issues while collaborating with the ICT team. You will also be involved in maintaining IT assets and ensuring users are educated on best practices.

Key Responsibilities:

• Provide timely technical support for end-users onsite.
• Troubleshoot hardware, software, and connectivity issues.
• Install, configure, and upgrade desktop computers, laptops, and peripheral devices.
• Deploy devices to new joiners and collect returned devices from resigned staff.
• Perform routine maintenance, system updates, and security patches on end-user devices.
• Assist employees with software installations, updates, and application support.
• Maintain accurate records of IT assets and service requests.
• Educate users on best hardware and software practices.
• Collaborate with the ICT team to resolve complex technical issues.
• Ensure compliance with ISMS policies and data security protocols.