Exec II, Marketing & Planning – Fuji Xerox Malaysia Sdn Bhd

The Exec II, Marketing & Planning position involves providing technical support to end-users onsite by troubleshooting hardware, software, and connectivity issues. The role includes installing, configuring, and upgrading devices, performing maintenance and updates, assisting with software support, maintaining IT asset records, educating users on best practices, and collaborating with the ICT team to resolve technical issues while ensuring compliance with data security protocols.

The Exec II, Marketing & Planning role involves providing timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues. The position also includes responsibilities such as installing, configuring, and upgrading desktop computers, laptops, and other peripheral devices; deploying devices to new joiners and collecting returned devices from resigned staff; performing routine maintenance, system updates, and security patches on end-user devices; assisting employees with software installations, updates, and application support; maintaining accurate records of IT assets and service requests; educating users on best practices; collaborating with the ICT team to escalate and resolve complex issues; ensuring compliance with ISMS policies and data security protocols; and communicating professionally with users throughout issue resolution processes.