Senior Exec I, Sales – Fuji Xerox Malaysia Sdn Bhd

The Senior Exec I, Sales provides technical support to end-users by troubleshooting hardware, software, and connectivity issues. The role involves installing and maintaining IT equipment, assisting employees with software and application support, and ensuring compliance with data security protocols while collaborating with the ICT team.

The Senior Exec I, Sales is responsible for providing timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues. The role involves installing, configuring, and upgrading desktop computers, laptops, and peripheral devices, deploying devices to new joiners and collecting returned devices from resigned staff. Additionally, the role includes performing routine maintenance, system updates, and security patches on end-user devices, assisting employees with software installations and application support, maintaining accurate records of IT assets and service requests, educating users on best practices, collaborating with ICT team members to resolve complex issues, ensuring compliance with ISMS policies and data security protocols, and responding professionally to user requests while providing guidance to prevent future issues.