Executive Club Manager – Marriott International
Role Summary
The Executive Club Manager is responsible for the operation of the club lounge, ensuring the highest levels of hospitality and service. This role involves managing guest and employee engagement while overseeing the club lounge team and maintaining operational standards.
Job Description
The Executive Club Manager at Sheraton Kota Kinabalu oversees the daily operations of the club lounge, ensuring exceptional service and hospitality for guests. This position requires effective management of resources, team development, and guest relations to create a welcoming environment.
Key Responsibilities:
- Manage the operation of the club lounge to ensure high standards of service.
- Supervise club lounge operations in the absence of Room Operations management.
- Handle guest and employee engagement activities to enhance satisfaction.
- Maintain the condition of the club lounge, overseeing supplies and equipment.
- Support the management and development of the club lounge team.
- Ensure compliance with corporate accounting procedures.
- Coordinate with Food and Beverage to support lounge operations.
Job Requirements
High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related professional area.
OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
Knowledge of night audit procedures and related reports.
Understanding of loss prevention policies and procedures.
Commitment to providing a safe working environment in compliance with OSHA/MSDS.
Quick Info
Company
Marriott International
Location
Sabah
Salary
—
Skills Required
6 skills
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Required Skills
Hospitality Management
Guest Services
Team Leadership
Operational Management
Communication
Problem Solving
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