Executive Club Manager – Marriott International
Marriott International
Hospitality
Role Summary
The Executive Club Manager at Sheraton Kota Kinabalu oversees the operation of the club lounge, ensuring high standards of hospitality and service. The role includes managing guest and employee engagement, supporting the club lounge team, and maintaining the condition and supplies of the lounge.
Job Description
The Executive Club Manager at Sheraton Kota Kinabalu is responsible for the operation of the club lounge, ensuring the highest levels of hospitality and service. The role involves managing guest and employee engagement, handling human resource activities, and representing property management in resolving guest or property-related situations. The manager maintains the condition of the club lounge, oversees supplies and equipment, and supports the management and development of the club lounge team.
Job Requirements
High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area, OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Ability to ensure company standards are maintained in the club lounge.
Capability to supervise club lounge operations in the absence of Room Operations management.
Knowledge of night audit procedures and the ability to use related reports.
Understanding of loss prevention policies and procedures.
Ability to open and close Front Desk/Housekeeping shifts and ensure completion of assigned duties.
Commitment to providing a safe working environment in compliance with OSHA/MSDS.
Coordination skills to support lounge operations with Food and Beverage.
Compliance with corporate accounting procedures.
Experience in conducting annual quality audits.
Strong leadership skills to support and develop the club lounge team.
Ability to set clear performance expectations and assist with coaching and counseling.
Customer service skills to manage guest experiences professionally and courteously.
Proactive approach to resolving guest and employee concerns.
Ability to communicate performance expectations and train staff on relevant policies and procedures.
Experience in supervising staffing levels to meet guest service, operational, and financial objectives.
Capability to assist in payroll functions.
Knowledge of policies, standards, and procedures to oversee daily shift operations.
Quick Info
Company
Marriott International
Location
Sabah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Hospitality Management
Guest Services
Staff Supervision
Quality Audits
Loss Prevention
Shift Management
Customer Service
Leadership Skills
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