Executive, Live Chat – Hong Leong Bank
Role Summary
The Executive, Live Chat is responsible for providing exceptional real-time customer support through online chat. This role requires excellent communication and problem-solving skills to ensure a positive brand experience in a fast-paced digital environment.
Job Description
As a Live Chat Executive, you will engage with customers in real-time, addressing their inquiries and resolving issues to enhance their experience with our brand. You will work in a dynamic environment that demands quick thinking and effective communication.
Key Responsibilities:
- Provide real-time customer support through online chat.
- Address customer inquiries and resolve issues promptly.
- Ensure a positive brand experience for all customers.
- Maintain professionalism in all communications.
- Collaborate with team members to improve service delivery.
- Analyze customer feedback to identify areas for improvement.
- Adapt to a fast-paced digital environment and changing customer needs.
Job Requirements
Malaysian citizen.
Diploma / Degree in any field.
2 years and above proven experience in providing customer support across multiple digital channels.
Business proficiency in written and spoken English and Malay.
Proficient in Microsoft Office Suite.
Willing and able to work in shifts, weekends, and public holidays.
Quick Info
Company
Hong Leong Bank
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Support
Communication
Problem-Solving
Time Management
Adaptability
Team Collaboration
Analytical Thinking
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