Executive Lounge - Assistant Manager / Manager at Marriott International - Kuala Lumpur

The Executive Lounge Assistant Manager/Manager is responsible for ensuring the highest quality member stay experience for Elite members. This role involves managing the entire journey of Elite members, from pre-arrival to post-stay feedback, while overseeing day-to-day operations and maintaining service standards.

In this role, you will engage with Elite members to enhance their experience and manage the operations of the Executive Lounge. You will handle guest complaints, foster communication among staff, and ensure continuous improvement in service delivery.

Key Responsibilities:

• Recognize and engage Elite members to enhance their stay experience.
• Manage day-to-day operations of the Executive Lounge.
• Coordinate all aspects of the Elite members' journey.
• Handle guest complaints and disputes effectively.
• Direct and evaluate the quality of products and services provided.
• Foster effective communication with employees to achieve business objectives.
• Utilize guest feedback to improve service quality.