Executive Lounge – Marriott International
Role Summary
The Executive Lounge Assistant Manager/Manager is responsible for ensuring the highest quality member stay experience for Elite members. This role involves managing the entire journey of Elite members, from pre-arrival to post-stay feedback, while overseeing day-to-day operations and maintaining service standards.
Job Description
In this role, you will engage with Elite members to enhance their experience and manage the operations of the Executive Lounge. You will handle guest complaints, foster communication among staff, and ensure continuous improvement in service delivery.
Key Responsibilities:
- Recognize and engage Elite members to enhance their stay experience.
- Manage day-to-day operations of the Executive Lounge.
- Coordinate all aspects of the Elite members' journey.
- Handle guest complaints and disputes effectively.
- Direct and evaluate the quality of products and services provided.
- Foster effective communication with employees to achieve business objectives.
- Utilize guest feedback to improve service quality.
Job Requirements
High school diploma or GED with 2 years of experience in guest services, or a 2-year degree in a related field with no work experience.
Ability to manage day-to-day operations and meet service standards.
Skills in handling complaints and conflict resolution.
Capability to communicate business objectives to staff.
Knowledge of customer service principles.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Conflict Resolution
Communication
Team Management
Feedback Utilization
Continuous Improvement
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