EXECUTIVE, REFERRAL BUSINESS CENTRE – KPJ Healthcare
Role Summary
The Executive, Referral Business Centre is responsible for managing and resolving queries and orders from various healthcare professionals and clients. This role plays a crucial part in ensuring efficient communication and high standards of customer service across Malaysia's healthcare landscape.
Job Description
In this role, you will engage with specialists, doctors, and General Practitioners (GPs) to address their inquiries and manage orders effectively. You will work in a dynamic environment that prioritizes customer satisfaction and operational efficiency.
Key Responsibilities:
- Manage incoming calls and inquiries from specialists and doctors
- Handle orders and requests from General Practitioners (GPs)
- Trace and follow up on existing orders from medical labs and hospitals
- Provide high-quality customer service
- Maintain strong relationships with existing clients
- Accurately log all queries and orders in the system
- Troubleshoot issues related to test orders and services
- Track key performance indicators (KPIs)
Job Requirements
Bachelor's degree in a relevant field
Experience in customer service or healthcare industry
Strong communication skills in English
Proficiency in using customer relationship management (CRM) systems
Ability to work under pressure and manage multiple tasks
Detail-oriented with strong organizational skills
Quick Info
Company
KPJ Healthcare
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Relationship Management
Data Entry
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