EXECUTIVE, REFERRAL BUSINESS CENTRE – KPJ Healthcare
KPJ Healthcare
Healthcare
Role Summary
The Executive, Referral Business Centre role involves managing customer inquiries and orders from healthcare professionals across Malaysia. The position focuses on ensuring high-quality customer service and maintaining strong relationships with clients while efficiently handling orders and resolving issues.
Job Description
Responsible for managing and resolving queries and orders from specialists, doctors, GPs, and existing clientele, including medical labs and hospitals, across Malaysia. This role ensures that all inquiries are addressed promptly, and orders are tracked and traced efficiently, while maintaining high standards of customer service and satisfaction.
Job Requirements
Manage incoming calls and inquiries from specialists and doctors
Handle orders and requests from General Practitioners (GPs)
Trace and follow up on existing orders from medical labs and hospitals
Provide high-quality customer service
Maintain strong relationships with existing clients
Accurately log all queries and orders in the system
Troubleshoot issues related to test orders and services
Track key performance indicators (KPIs)
Quick Info
Company
KPJ Healthcare
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Relationship Management
Documentation
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances