Fraud Ops Risk and Control Officer 2 – Citi
Role Summary
The Fraud Ops Risk and Control Officer 2 is responsible for executing the Fraud & Authorizations quality program. This role involves monitoring transactions and call quality to ensure compliance and enhance operational effectiveness.
Job Description
In this role, you will engage in daily monitoring of transactions and call quality, identifying gaps, and providing constructive feedback. You will collaborate with supervisors to uphold quality assurance standards and ensure adherence to policies.
Key Responsibilities:
- Monitor transactions and call quality to identify compliance gaps.
- Execute the Fraud & Authorizations quality program effectively.
- Provide feedback to team members on performance and quality.
- Conduct periodic testing to ensure adherence to policies.
- Coordinate with supervisors on quality assurance deliverables.
- Analyze data to identify trends and areas for improvement.
- Support the development of training materials and sessions.
Job Requirements
Bachelor's degree in Finance, Risk Management, or related field.
Experience in financial services, particularly in Fraud or Banking Operations.
Strong analytical skills and attention to detail.
Ability to work independently and under pressure.
Proficiency in MS Excel and VBA.
Knowledge of SQL or other data processing languages.
Excellent verbal and written communication skills.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Analytical Skills
Attention To Detail
MS Excel
VBA
SQL
Communication
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances